---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Create a case narrative

# Create an investigative case narrative in Investigative Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add supporting details to the case narrative to organize ongoing updates and investigative context. Information from a police report, witness complaint, or lead may go in the case narrative in order to organize pertinent
information into one place.

## Before you begin

Role required: icm.investigator

## Procedure

1. Navigate to the Public Sector Workspace and select My active cases.  
   Alternatively, you can select a case using the Public Sector Workspace Lists menu by selecting ListsInvestigative CasesAll and selecting the case.
2. Select the case you wish to add narrative details to.
3. Select the Narrative tab.
4. In the Case Narrative field, enter the narrative details.  
   You can refine the text entered in this field using the ServiceNow Otto for PSDS Case Narrative refinement skill. For more information on this skill and how to use it, see [Refine an investigative case narrative using the ServiceNow Otto for PSDS Investigative case narrative refinement skill](https://www.servicenow.com/docs/JZN6i1iuouXCY9b1a9dtmQ "Review text and surface gaps, inconsistencies, and tone issues before a case narrative is submitted for supervisory review.").

5. Select Save.

## Result

The case narrative has been created. A log of edits attached to the users name appears in the activity stream, where team members assigned to the case can see a running log of what information was added and when. This is helpful if
there are multiple investigators and other personas involved in the case. The case narrative can be edited and added to at any time as new details, leads, and context become available.

## What to do next

Add an entity to the case. For information on how to do this, see the following:
**Related tasks**   

* [Add an associated person to an Investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-person-case "Add an associate person to an investigative case. This person can be a subject, victim, witness, or another category.")
* [Add a location to an investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-location-case "Add locations that are related to an investigative case created in the Investigative Case Management application.")
* [Add a related property to an investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-property-case "Add property items that are related to an investigative case created in the Investigative Case Management application.")
* [Add an associated event to an investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-events-case "Add investigative events or incident events that are related to an investigative case created in the Investigative Case Management application.")
* [Add an associated vehicle to an investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-vehicles-case "Add vehicles that are related to an investigative case created in the Investigative Case Management application.")
* [Add an associated organization to an investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-organizations-case "Add organizations that are related to an investigative case created in the Investigative Case Management application.")
* [Add an associated firearm to an investigative case](https://www.servicenow.com/docs/s8BnguC9O2v0fgjgNWAnuA#psds-using-icm-add-firearms-case "Add firearms that are related to an investigative case created in the Investigative Case Management application.")

*[\>]: and then