---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Use response templates

# Use response templates in Information Request Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Respond to cases by using the response templates in the contextual side panel in Public Sector Workspace. Good templates save you time by eliminating repetitive work.

## Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, or sn_gsm.service_manager

## About this task

Selecting the response templates icon shows the reusable messages that you can copy and paste into cases and case tasks. For information on how to create response templates, see [Create or modify a response template](https://www.servicenow.com/docs/access?context=create-modify-templated-snippet&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

## Procedure

1. In the Public Sector Workspace, open an information request task.
2. In the contextual side panel, select the response templates icon to display a list of the available templates.
3. In the Response Templates side panel, search for a template.
4. Select a template and then select Copy to copy the template to the clipboard.  
   Paste the template text into the Work notes field or the Additional comments field.
{#use-response-templates-ir-psds__steps_ikz_1p4_xwb}