---
sourceDocument: Australia Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/government-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Use response templates

# Use response templates in License and Permit Administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Respond to cases by using the response templates in the contextual side panel in Public Sector Workspace. Good templates save you time by eliminating repetitive work. Response templates replace the static text with details from the license/permit application.

## Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, or sn_gsm.service_manager, sn_gsm.case_task_agent

## About this task

Selecting the response templates icon shows the reusable messages that you can copy and paste into cases and case tasks.  
In License and Permit Administration,Response Templates replace the static text with details from the license/permit application, such as:

* Constituent or Business Contact Name
* License/permit application Number
* License/permit application submission date
* Short description
* Address Information
* Assigned to

{#use-response-templates-lpr-psds__ul_yzq_prg_hzb}For information on how to create response templates, see [Create or modify a response template](https://www.servicenow.com/docs/access?context=create-modify-templated-snippet&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

## Procedure

1. In the Public Sector Workspace, open an information request task.
2. In the contextual side panel, select the response templates icon to display a list of the available templates.
3. In the Response Templates side panel, search for a template.
4. Select a template and then select Copy to copy the template to the clipboard.  
   Paste the template text into the Work notes field or the Additional comments field.
{#use-response-templates-lpr-psds__steps_ikz_1p4_xwb}