---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create and Configure Identity Provider

# Create and Configure an Identity Provider in ServiceNow to Authenticate with Epic {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up an Identity Provider in your ServiceNow instance to enable OIDC for Healthcare Operations Core.

## Before you begin

Ensure that the com.snc.integration.sso.multi.installer plugin is installed on your instance.  
Note:  
For the following process to be successful, the following script includes need to be available in Global scope:

* MultiSSO_OIDC_CTO
* OAuthUtilEpic
{#create-identity-provider-hco__ul_xrw_nbl_vgc}If these script includes are in HCLS application scope, they must first be cloned into Global scope before proceeding.

Role required: admin

## Procedure

1. Navigate to AllMulti-Provider SSOIdentity Providers.
2. Select New.
3. Under What kind of SSO are you trying to create, select OpenID Connect.
4. In the Import OpenID Connect Well-Known Configuration window, enter the following fields:  
   * Name -- Enter a name for your Identity Provider (for example, Epic OIDC)
   * Client ID -- Input the Client ID created from your FHIR app on fhir.epic.com.
   * Well-Known Configuration IRL -- Enter <https://fhir.epic.com/interconnect-fhir-oauth/api/FHIR/R4/.well-known/openid-configuration>.  
     Note:  
     Verify this value with Epic as it may be different for your environment.
   {#create-identity-provider-hco__ul_zm3_jnk_c2c}
5. Select Import.
6. Navigate to AllMulti-Provider SSOIdentity Providers.
7. Select the Identity Provider you wish to configure.
8. Set the ServiceNow Homepage value to `https://<instance-name>.service-now.com/careteam`.
9. Navigate to the OIDC Provider Configuration related list and open the OIDC provider record.
10. Update the following fields:  
    1. User Claim -- enter **preferred_username**.
    2. User Field -- select **User ID**.
    3. OIDC Metadata URL - Enter to your FHIR server (Interconnect) URL endpoint. For example, from <https://fhir.epic.com/interconnect-fhir-oauth/api/FHIR/R4/.well-known/openid-configuration> to <https://yourinterconnectendpoint/.well-known/openid-configuration/>.
    {#create-identity-provider-hco__ol_rp2_44k_c2c}
11. Click Update.
12. In the Identity Provider, navigate to the Advanced related list.
13. Update the Single Sign-On Script field to MultiSSO_OIDC_CTO.
14. Ensure the Active field is set to true.
15. Click Save.
16. Navigate to the OIDC Entity related list.
17. Select the OIDC entity record.
18. In the OAuth API Script field, select OAuthUtilEpic.
19. Click Update.

## Result

An Identity Provider has been created and configured based on the information provided by the well-known configuration.

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