---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with Care Team Operations for Biomed {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components such as tables, user roles, and business rules are installed when you install the Care Team Operations for Biomed plugin.
Note:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Tables installed with Care Team Operations for Biomed {#cto-biomed-components__section_pk3_ypm_c2c}

**Tables installed with Care Team Operations for Biomed**

|-|-|
| **Table name** | **Description** |
| Care Team Operations for Biomed case (sn_cto_biomed_case) | Abstract case type that provides a foundation to extend from when building your own operational request types. |
[ ]

{#cto-biomed-components__table_i4d_1qm_c2c}

## Roles installed with Care Team Operations for Biomed {#cto-biomed-components__section_xpt_1qm_c2c}

**Roles installed with Care Team Operations for Biomed**

|-|-|-|
| sn_cto_biomed.admin​ | Biomed Admin | Biomed Admin role for Care team operation. |
| sn_cto_biomed.loc_support_agent​ | Biomed Support Agent | Can view/resolve all cases under their assignment group, tracks, and fulfill cases. |
| sn_cto_biomed.viewer​ | Biomed Viewer | Can view Biomed and HCLS foundation data. |
| sn_cto_biomed. loc_contributor​ | ​CTO Biomed Location Contributor | Report cases, respond to cases,​ track cases at business location, ran view cases under their team. Note: This role is automatically inherited into the Care Team Member role when the Care Team Operations for Biomed plugin is installed. |
| sn_cto_biomed.loc_manager |   | Monitors the tasks within their organizations. |
[ ]

{#cto-biomed-components__table_w2z_bqm_c2c}

## Plugins installed with Care Team Operations for Biomed {#cto-biomed-components__section_kxm_sgm_c2c}

|-|-|
| **Plugin name** | **Description** |
| Care Team Portal (com.sn_cto_sp​) | Provides a portal experience for Care Team Operations for Biomed users to create requests for supporting departments, manage teams, and gain visibility into submitted requests. |
| Healthcare Operations Core \[com.sn_hco\] | Healthcare Operations Core provides clinicians a uniform interface to report and track issues related to their day-to-day operations. This plugin helps hospitals eliminate inefficient manual processes, reduce patient safety risks, and increase patient satisfaction through timely resolution of issues and completion of important tasks. |
[ ]

{#cto-biomed-components__table_rdz_tgm_c2c}