---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with Care Team Operations for Environmental Services {#ariaid-title1}

Release version: Australia  
Updated April 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Environmental Services plugin.
{#cto-evs-components__table_q3z_wl2_1gc__entry__2}

| Table name | Description |
|-|-|
| Healthcare EVS case \[sn_cto_evs_case\] | Abstract case type that provides a foundation to extend from when building your own operational request types. |
[Table 1. Tables installed with Care Team Operations for Environmental Services]

{#cto-evs-components__table_q3z_wl2_1gc} {#cto-evs-components__table_xv4_wl2_1gc__entry__3}

| Role name | Title | Description |
|-|-|-|
| sn_cto_evs.admin | Admin | Configures all application setup data for Care Team Operations for Environmental Services. |
| sn_cto_evs.viewer | Case viewer | Views EVS cases and all HCLS foundation data. |
| sn_cto_evs.loc_support_agent | Environmental Services support agent | Views and resolves EVS cases assigned to their teams. |
| sn_cto_evs.loc_contributor | Location contributor | Creates EVS cases and reports, views, tracks, and responds to EVS cases. Note: This role is automatically inherited into the Care Team Member role when the Care Team Operations for Environmental Services plugin is installed. |
| sn_cto_evs.loc_manager | Location manager | Views and resolves EVS cases assigned to their teams as a location manager. |
[Table 2. Roles installed with Care Team Operations for Environmental Services]

{#cto-evs-components__table_xv4_wl2_1gc} {#cto-evs-components__table_script_includes__entry__2}

| Name | Description |
|-|-|
| sn_cto_evs.EVSCase | Service script for EVS cases. |
| sn_cto_evs.EVSCaseDAO | Data access object (DAO) class for EVS cases. |
| sn_cto_evs.EVSCaseActionUtil | Utility class for EVS case actions. |
| sn_cto_evs.EVSCaseAJAX | AJAX handler for EVS case client-side interactions. |
| sn_cto_evs.EVSConstants | Constants used across EVS case scripts. |
[Table 3. Script Includes installed with Care Team Operations for Environmental Services]

{#cto-evs-components__table_script_includes} {#cto-evs-components__table_integrations__entry__2}

| Integration | Description |
|-|-|
| Care Team Mobile (`com.sn_cto_mobile`) | Adds mobile screens, push notifications, and navigation support for EVS cases in the Care Team mobile app. |
| Semantic Search (`com.glide.ais.semantic_search`) | Enables AI-powered semantic search for EVS cases. |
[Table 4. Integrations installed with Care Team Operations for Environmental Services]

{#cto-evs-components__table_integrations}