---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Components installed

# Components installed with Care Team Operations for Facilities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Facilities plugin.
{#cto-facilities-components__table_okv_ccx_zfc__entry__2}

| Table name | Description |
|-|-|
| Healthcare Facilities case \[sn_cto_facilities_case\] | Abstract case type that provides a foundation to extend from when building your own operational request types. |
[Table 1. Tables installed with Care Team Operations for Facilities]

{#cto-facilities-components__table_okv_ccx_zfc}  
{#cto-facilities-components__table_pkv_ccx_zfc__entry__3}

| Role \[name\] | Title | Description |
|-|-|-|
| sn_cto_facilities.admin | Admin | Configures organizations and team structure for Care Team Operations for Facilities. |
| sn_cto_facilities.viewer | Case viewer | Can view Healthcare Facilities cases and all HCLS foundation data. |
| sn_cto_facilities.loc_support_agent | Facilities support agent | Can view/resolve all cases under their assignment group, track cases, and fulfill cases. |
| sn_cto_facilities.loc_contributor | Location contributor role | Can report cases, respond to cases, track cases at the business location, and view cases under their team. Note: This role is automatically inherited into the Care Team Member role when the Care Team Operations for Facilities plugin is installed. |
| sn_cto_facilities.loc_manager | Facilities services support department manager | Monitors the tasks within their organizations. |
[Table 2. Roles installed with Care Team Operations for Facilities]

{#cto-facilities-components__table_pkv_ccx_zfc}  
{#cto-facilities-components__table_qkp_fcx_zfc__entry__2}

| Plugin name | Description |
|-|-|
| Care Team Portal(com.sn_cto_sp ) | Provides a portal experience for Care Team Operations for Facilities users to create requests for supporting departments, manage teams, and gain visibility into submitted requests. |
| Healthcare Operations Core\[com.sn_hco\] | Healthcare Operations Core provides clinicians with an uniform interface to report and track issues related to their day-to-day operations. This helps hospitals eliminate inefficient manual processes, reduce patient safety risks and increase patient satisfaction through timely resolution of issues and completion of important tasks. |
[Table 3. Plugins installed with Care Team Operations for Facilities]

{#cto-facilities-components__table_qkp_fcx_zfc}  
{#cto-facilities-components__table_script_includes_facilities__entry__2}

| Script include \[API name\] | Description |
|-|-|
| FacilitiesCase \[sn_cto_facilities.FacilitiesCase\] | Service-layer logic for creating and managing Healthcare Facilities cases. |
| FacilitiesCaseAJAX \[sn_cto_facilities.FacilitiesCaseAJAX\] | Handles asynchronous server-side requests for the Healthcare Facilities case form. |
| FacilitiesCaseActionUtil \[sn_cto_facilities.FacilitiesCaseActionUtil\] |   |
| FacilitiesCaseDAO \[sn_cto_facilities.FacilitiesCaseDAO\] | Data access layer for the Healthcare Facilities Case \[sn_cto_facilities_case\] table. |
| FacilitiesConstants \[sn_cto_facilities.FacilitiesConstants\] | Defines application-wide constants for Care Team Operations for Facilities. |
[Table 4. Script includes installed with Care Team Operations for Facilities]

{#cto-facilities-components__table_script_includes_facilities}

Care Team Operations for Facilities supports the following integrations when the corresponding plugins are active:

* **Mobile** --- Care Team Operations for Facilities is available on mobile devices when the Care Team Mobile plugin (com.sn_cto_mobile) is active.
* **Semantic search** --- AI-powered semantic search is available when the semantic search plugin (com.glide.ais.semantic_search) is active.
{#cto-facilities-components__ul_integrations_facilities}