---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Activate

# Activate Care Team Work Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Care Team Work Management \[com.sn_cto\] application.

## Before you begin

Role required: admin

## About this task

The application includes demo data for Care Team Work Management and installs related applications and plugins when they aren't already installed.

This application has a dependency on Healthcare Operations Core \[com.sn_hco\].  
Note:  
Installing Care Team Work Management also installs the following applications:

* Healthcare and Life Sciences Service Management Core
* Healthcare Operations Core
* Healthcare Operations Orchestration
* Smart Assessments
* Task Plan Templates
* Planned Work Management (PWM)
{#ctwm-activate__ul_lxz_yhh_bgc}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Care Team Work Management application \[com.sn_cto\] using the filter criteria and search bar.
3. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
4. Select Install.

*[\>]: and then