---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Submit IT service requests

# Submitting ServiceNow IT service requests from EMR systems {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Report any issues with your EMR system by submitting ServiceNow IT service requests.

As a user with the sn_ind_rmt_help.requester role, you can submit and monitor a ServiceNow IT service request from within your EMR system. An administrator specifies the service fulfillment method of an IT service request. For more information, see [Setting up the ServiceNow IT service request fulfillment process for EMR systems](https://www.servicenow.com/docs/zSZhi0iXbIQqspx4melXxA#emr-help-remote-req-fulfillment "Manage ServiceNow IT service requests from your EMR system by using either a system support module or a dedicated service portal.").