---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Prerequisites for the FHIR integration

# Prerequisites for the FHIR integration {#ariaid-title1}

Release version: Australia  
Updated June 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Before you activate the EMR Provider Directory Sync,
confirm that its dependent applications are installed and that the HL7 FHIR Spoke
connection to your FHIR server is configured.

## Before you begin

Role required: admin

## About this task

The EMR Provider Directory Sync writes to tables owned by
several Healthcare Operations and platform applications and calls the HL7 FHIR
Spoke to read from the FHIR server. All of these must be present before the
sync can run.

## Procedure

1. Install the **EMR Provider Directory Sync** (`sn_hcls_emr_sync`) plugin from the ServiceNow Store.
2. Confirm that the following applications are installed on your instance:  
   * HL7 FHIR Spoke (`sn_hl7_fhir_spoke`) --- provides the FHIR R4 actions.
   * Healthcare Operations core (`sn_hco_core`) --- provides the base administrator role and the care-team-member role and responsibility.
   * Healthcare and Life Sciences data model (`sn_hcls`) --- owns the Healthcare Organization, Location, and Practitioner tables.
   * Business Location (`sn_bus_loc`) --- owns the business location tables.
   * Service Organization (`sn_service_org`) --- owns the service organization member tables.
   * Customer Service Management (`sn_customerservice`) --- owns the related-party configuration used for the care-team-member responsibility.
3. Confirm that the HL7 FHIR Spoke's `HL7 FHIR` Connection \& Credential Alias is configured with valid credentials for your FHIR server.  
   See [Configure the HL7
   FHIR connection and credentials](https://www.servicenow.com/docs/access?context=fhir-spoke-activate&version=australia&pubname=australia-integrate-applications&section=fhir-spoke-configure-connection&ft:locale=en-US).
4. Confirm that the administrator who will operate the sync has the `sn_hco.admin` role, which grants the `sn_hco_intg_fhir.admin` role through inheritance.

## Result

With the prerequisites in place, you can activate the sync schedule. See
[Activate the FHIR sync schedule](https://www.servicenow.com/docs/JyStSZ0WY9sfnC9ThoWB0g "Activate the FHIR Sync — Daily scheduled job so that the EMR Provider Directory Sync imports FHIR provider-directory data on a recurring schedule.").