---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Promote ServiceNow Otto for Virtual Agent

# Promote ServiceNow Otto for Virtual Agent for Care Team Portal {#ariaid-title1}

Release version: Australia  
Updated April 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Request care team assistance agentic workflow can be promoted in Assistant Designer to show when using ServiceNow Otto for Virtual Agent.

## Before you begin

Role required: admin

## Procedure

1. Navigate to Assistant DesignerAsset library.
2. In Select assistant, select ServiceNow Otto for Virtual Agent.
3. In Request care team assistance, navigate to the additional options icon.
4. In Visibility, select Promoted.
5. Select Save.

## Result

The Request care team assistance agentic workflow is now promoted for users and is selectable when using ServiceNow Otto for Virtual Agent in Care Team Portal.

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