---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Extend the healthcare case table

# Create a table for B2B2C in Healthcare and Life Sciences Service Management Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a table that extends the Healthcare case table.

## Before you begin

Assign the case viewer role for contacts. For more information, see [Assign the case viewer role for contacts in B2B2C in Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/jHLzA30ExUTbxhk_V5KQrw "Contacts must have the sn_hcls.case_viewer role for read access to healthcare case fields.").

Role required: admin

## About this task

The Healthcare and Life Sciences Service Management Core case table must be extended in order for new cases to be created.

## Procedure

1. Navigate to System DefinitionsTables.
2. Click New.
3. On the form, enter a label.
4. Set the Extends table field to the Healthcare case table.
5. In the Controls related list, add the sn_customerservice.customer user role.

## Result

A table is created that extends the Healthcare case table for use with B2B2C.

## What to do next

Create a record producer for use with B2B2C. For more information, see [Create a record producer for B2B2C in Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/l~PqMCfkmh1f6ljsK8zdaQ "Create a record producer for use with B2B2C.").

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