---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Add account consumers

# Configure the account consumer related list to add account consumers for B2B2C in Healthcare and Life Sciences Service Management Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the account consumer related list to add account consumers for use with B2B2C.

## Before you begin

The Customer Data Models for B2B2C plugin must be installed. For more information, see
[Install the Customer Data Models for B2B2C plugin for Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/jZmlhoVePeJGpXisNvdzkQ "Install the Customer Data Models for B2B2C plugin to enable customer data models for B2B2C with Healthcare and Life Sciences Service Management Core.").

Role required: admin

## Procedure

1. Navigate to AllCustomer ServiceCustomerAccounts.
2. Select an account.
3. Right-click within the account form and select ConfigureRelated Lists.
4. Move Account Consumer -\> Account from the Available panel into the Selected panel.

## Result

The Consumers related list is added to the accounts form.

## What to do next

Assign the case viewer role for contacts. For more information, see [Assign the case viewer role for contacts in B2B2C in Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/jHLzA30ExUTbxhk_V5KQrw "Contacts must have the sn_hcls.case_viewer role for read access to healthcare case fields.").

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