--- sourceDocument: Australia Healthcare and Life Sciences sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Healthcare and Life Sciences ft:clusterId : - hcls bundleId : - hcls workflow : - Customer and Industry --- # Use the Patient Portal # Use the Patient Portal for Healthcare and Life Sciences Service Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use the Patient Portal for Healthcare and Life Sciences Service Management The Patient Portal, part of the Healthcare and Life Sciences Service Management application, enables patients with thesnhcls.patientrole to access and manage their healthcare information conveniently from anywhere. After registering and accepting the healthcare organization's privacy policy, patients can enter key personal information to personalize their experience and access a variety of healthcare services and information. Show full answer Show less ## Key Features * **Appointment Reminders:** View reminders for upcoming appointments with detailed information accessible via the portal. * **To-do Management:** Review and complete tasks such as signing documents or updating insurance information. Both pending and closed to-dos are accessible. * **Request Tracking:** View and manage open healthcare requests for yourself and authorized household members, including status updates, document attachments, and comments. * **Vaccination Scheduling:** See suggested vaccinations and schedule them through the portal, provided the Vaccine Administration Management (VAM) application is installed by the administrator. * **COVID-19 Vaccination Status:** Access your COVID-19 vaccination details if VAM is enabled. * **Household Member Management:** View details for household members including their appointments, to-dos, vaccinations, and open requests. * **Appointment History:** Access both upcoming and past appointments with full details. * **Healthcare Service Requests:** Submit requests for services such as enrollment and procedures when Patient Support Services and Pre-Visit Management applications are installed. * **Self-Service Resources:** Use Virtual Agent for healthcare queries, request status checks, and general information. * **Knowledge Base Access:** Read relevant articles and FAQs to support healthcare understanding and decision-making. ## Using the Patient Portal * **Registration:** Patients create an account to begin accessing services online, including vaccination scheduling. * **Personal Information Entry:** After registration, patients provide key personal details to enable tailored healthcare services. ## Practical Benefits for ServiceNow Customers By leveraging the Patient Portal, healthcare organizations can empower patients to actively engage with their healthcare journey, reduce administrative load through self-service capabilities, and improve communication and service delivery. The portal integrates with other ServiceNow applications, enhancing overall healthcare management and patient satisfaction. You can use the Patient Portal available with the Healthcare and Life Sciences Service Management application to access your healthcare information from anywhere. As a user with the sn_hcls.patient role, you can access the Patient Portal page by [registering yourself on the Patient Portal](https://www.servicenow.com/docs/JSbMNJbYNzIoZZBMPLEmvA "As a patient, you can create an account on a patient portal to avail your healthcare services online including scheduling your vaccinations."). To begin with the Patient Portal, you might need to first accept the privacy policy of your healthcare organization and then [enter the key personal information](https://www.servicenow.com/docs/Xj1op1cl9dN4JPBJFi9UvQ "As a patient, after you have registered on your Patient Portal, you can provide your personal information to help organizations determine your healthcare services."). From the Patient Portal, you can request healthcare services, complete your to-do tasks, and receive notifications to provide the required approval or information. You can also check the healthcare information about your household members. Depending on the configurations set by your administrator, as a patient, you can perform the following tasks from the Patient Portal: View the reminder for the next appointment : View the reminder for your next upcoming appointment on the Patient Portal page. You can view the appointment details by clicking View details next to the reminder on the Patient Portal page. View and complete to-dos : Review and sign documents and other tasks including review and add or update insurance information from your to-dos list. You can view all the pending and closed to-do items by clicking View all in the Pending to-dos section of the Patient Portal page. View requests : View open requests including healthcare cases associated with you and your authorized household members. You can click a request to view the status and other details, attach documents, and post comments. You can view all the pending and closed requests by clicking View all in the Open requests section of the Patient Portal page. View suggested vaccinations and schedule them : View suggested vaccinations that you can schedule for yourself. Depending on the Patient Portal settings configured by your portal administrator, you can schedule the vaccinations suggested for you from the Vaccinations section of the Patient Portal home page by clicking Schedule vaccination. On the Schedule your vaccination form select the vaccination, site, and slot details. Note: The Vaccinations section appears only when your administrator has installed the Vaccine Administration Management application. For more information, see [Using Vaccine Administration Management](https://www.servicenow.com/docs/XR5zAAdqulqT0viz1WnyaQ "Learn how users, clinicians, and provider admins use Vaccine Administration Management."). View the COVID-19 vaccination status : View the COVID-19 vaccination status for yourself when the Vaccine Administration Management (VAM) is installed. Note: The COVID-19 vaccination status section appears only when your administrator has installed the Vaccine Administration Management application. For more information, see [Using Vaccine Administration Management](https://www.servicenow.com/docs/XR5zAAdqulqT0viz1WnyaQ "Learn how users, clinicians, and provider admins use Vaccine Administration Management."). View household members : View your household members and their details including their upcoming appointments, to-do items, number of pending vaccinations, and open requests. View appointments : View your upcoming and past appointments and their details. Request healthcare services : Submit requests for healthcare services including enrollment and procedure requests when the Patient Support Services and Pre-Visit Management applications are installed. Access self-service resources : Interact with Virtual Agent to resolve your healthcare queries, check the status of your requests, or seek any other information. Access articles and frequently asked questions : Access knowledge articles and frequently asked questions relevant to your health. The Patient Portal home page also provides menu options for viewing and scheduling your appointments, viewing your open and closed to-do items and healthcare requests, and requesting healthcare services. * **[Register on the Patient Portal](https://www.servicenow.com/docs/JSbMNJbYNzIoZZBMPLEmvA)** As a patient, you can create an account on a patient portal to avail your healthcare services online including scheduling your vaccinations. * **[Enter key personal information on the Patient Portal](https://www.servicenow.com/docs/Xj1op1cl9dN4JPBJFi9UvQ)** As a patient, after you have registered on your Patient Portal, you can provide your personal information to help organizations determine your healthcare services.