---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Set up your Healthcare Workspace

# Set up Workspace for addressing healthcare-related requests {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up Healthcare Workspace to enable healthcare agents to view patient information and manage healthcare-related cases.
{#hcls-set-up-workspace__table_ksw_gpr_4nb__entry__2}

| Task | Description |
|-|-|
| [Configure patient information in Healthcare workspace](https://www.servicenow.com/docs/9gocDGfMulEQack31YeyEw "You can configure the Patient information related list in Healthcare workspace used by healthcare agents."). | Configure the Patient information related list in Healthcare workspace used by healthcare agents. |
| [Display patient information on a healthcare case](https://www.servicenow.com/docs/cVPYhrvFZBlDOCMlpdooog "Improve agent efficiency and the quality of patient interactions by enabling healthcare agents to view relevant patient information within a case that extends the healthcare case type."). | Enable healthcare agents to view relevant patient information within a healthcare case. |
[Table 1. Setting up Healthcare workspace for addressing healthcare requests tasks]

{#hcls-set-up-workspace__table_ksw_gpr_4nb}  
Note:  
For more information about the tasks required for setting up Healthcare workspace for agents, see [Setting up your Configurable
Workspace](https://www.servicenow.com/docs/access?context=c_set-up-configurable-workspace&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).