---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configuring the Patient Portal

# Configuring the Patient Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the Patient Portal available within the Healthcare and Life Sciences Service Management Core application to enable patients to access their healthcare
information from the portal.
{#hcls-setting-up-patient-portal__table_jyd_jfn_dsb__entry__2}

| Task | Description |
|-|-|
| [Configure the privacy policy settings for the Patient Portal](https://www.servicenow.com/docs/61_GLHBsV6fkrafaO3e9Sw "Configure the privacy policy settings to enable users to provide their privacy consent at the time of registration on the Patient Portal."). | Configure the privacy policy settings to enable users to provide their privacy consent at the time of registration on the Patient Portal. |
| [Configure the self-registration feature on the Patient Portal](https://www.servicenow.com/docs/I95JdH2xVWByK1ksD9TdTQ "Enable or disable the self-registration feature on the Patient Portal by setting the value of the Enables self registration on Healthcare patient Portal property (sn_hcls.enable_self_registration)."). | Enable or disable the self-registration feature on the Patient Portal by setting the value of the Enables self registration on Healthcare patient Portal property (sn_hcls.enable_self_registration). |
| [Configure the knowledge base for articles in Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/eMipoPzlNtp2RoPiy10GYg "You can configure the Healthcare and Life Sciences knowledge base that contains the knowledge articles available on the Patient Portal."). | Configure the Healthcare and Life Sciences knowledge base that contains the knowledge articles available on the Patient Portal. |
| [Configure the Patient Portal widgets](https://www.servicenow.com/docs/ILauC3kRbBoXmqqE74zewQ#hcls-config-pat-portal-widgets "The Patient Portal included within the Healthcare and Life Sciences Service Management Core application uses widgets to bring together healthcare data and information for the patient."). | Use widgets included within the Healthcare and Life Sciences Service Management Core application to bring together healthcare data and information for the patient on the Patient Portal. |
| [Set up the process for self registration on the Patient Portal](https://www.servicenow.com/docs/d~iedGKKWdR3nWaNBnaI6A "You can manage the process of self-registration for your patients on the Patient Portal by using a service portal page."). | Manage the process of self-registration for your patients on the Patient Portal by using a service portal page. |
| [Set up the process for submitting personal information on the Patient Portal](https://www.servicenow.com/docs/l1gddGejrDtDeaB5e5oe3A "You can manage the process of submitting the personal information from your patients on the Patient Portal by using a record producer."). | Manage the process of submitting the personal information from your patients on the Patient Portal by using a record producer. |
| [Configure Healthcare and Life Sciences Virtual Agent conversations](https://www.servicenow.com/docs/UdAMNVe98zpMm0PPKvQG3w "The predefined Healthcare and Life Sciences Virtual Agent chatbot conversation enables patients to view their healthcare request status."). | Enable patients to view their healthcare request status using Virtual Agent conversations. |
[Table 1. Patient Portal configuration tasks]

{#hcls-setting-up-patient-portal__table_jyd_jfn_dsb}