---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage healthcare requests in Workspace

# Manage healthcare requests in Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a healthcare agent, you can use Healthcare workspace to accept requests from
patients via chat or a phone call and view patient-related information.
{#hcls-using-workspace__table_ipx_dgs_1qb__entry__2}

| Task | Description |
|-|-|
| [Access the Workspace landing page](https://www.servicenow.com/docs/BIxnqC2l7etwpAFzYA7ISA "As a healthcare agent, you can use the landing page of Workspace to quickly scan and access healthcare-related cases."). | Use the landing page in Workspace to quickly scan and access healthcare cases. |
| [Respond to a healthcare request](https://www.servicenow.com/docs/dyDJC~Z40MWIpLQNWywe6g "As a healthcare agent, you can respond to healthcare requests to resolve issues raised by a patient."). | Accept a work item and use an interaction record to respond to a healthcare request. |
| [Associate a patient record with an interaction in Workspace](https://www.servicenow.com/docs/8eWI3RWMb_DRhyKUiKGkNg "Look up for the patient information within an interaction, review and confirm the information, and then populate the information on the interaction to resolve a healthcare-related request."). | Look up for the patient information within an interaction, review and confirm the information, and then populate the information on the interaction to resolve a healthcare-related request. |
| [View patient information in Workspace](https://www.servicenow.com/docs/WOdjjDrCrjkiTY6jvdjk7Q "With the 360-degree view of a patient in Workspace, you can access the patient details anytime for any healthcare services."). | View the details of a patient in Healthcare workspace. |
[Table 1. Healthcare workspace managing tasks]

{#hcls-using-workspace__table_ipx_dgs_1qb}