---
sourceDocument: Australia Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/healthcare-life-sciences

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Healthcare and Life Sciences

ft:clusterId :

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bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage user appointments as a clinician or a vaccine agent

# Manage user appointments as a clinician or a vaccine agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are
performed for the vaccine agent.
* **[Search user records](https://www.servicenow.com/docs/1kHrEZ5TPhCGlkZ0QVVU7Q)**   
  Search for a user record to check if the user record exists, before creating consumer users.
* **[Create consumer users](https://www.servicenow.com/docs/SYwQuXbbMB5rQoMrPpTahg)**   
  Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.
* **[Search existing appointments](https://www.servicenow.com/docs/Fgf~fMLw95jt6glt6bD7lQ)**   
  Search for an existing appointment on behalf of the consumer user.
* **[Schedule an appointment](https://www.servicenow.com/docs/U8~nxM2ZIskvdx1K_IrktQ)**   
  Schedule vaccination appointments on behalf of the consumer user.
* **[Cancel existing appointments](https://www.servicenow.com/docs/XeMrs1awY84gDcpnfXRcyQ)**   
  Cancel existing appointments on behalf of the consumer user.
* **[Reschedule existing appointments](https://www.servicenow.com/docs/Hv2TMohQXomGAjq0_eOIsA)**   
  Reschedule existing appointments and choose the preferred method, date, time slot, or vaccination center.