---
sourceDocument: Australia Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Citizen Development Program Design

# Citizen Development Program Design {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Citizen Development Program Design

The Citizen Development Program Design Accelerator is designed for ServiceNow Impact customers to establish and enhance a Citizen Development Program on the ServiceNow platform.
It empowers non-coders, or Citizen Developers, to create applications and workflows using low-code development without prior coding experience.
The program includes workshops to prioritize candidates, define training and screening processes, and evaluate governance for operational and technical adjustments.
Show full answer Show less  

## Key Features

* **Workshops:** Three workshops guide customers through vision planning, candidate prioritization, training and support frameworks, and governance guardrails.
* **Candidate Assessment:** Helps identify and prioritize potential Citizen Developers and relevant use cases.
* **Training and Support:** Reviews necessary training curricula, support models, and demand intake processes to enable and empower Citizen Developers.
* **Governance Establishment:** Covers instance architecture, security models, lifecycle management, and development/testing standards to ensure control and quality.
* **Deliverables:** Provides a readout deck and supporting assets including a recruitment plan, marketing messaging, and an initial implementation timeline.
* **Customer Resource Engagement:** Requires involvement of key roles such as Platform Owner, Executive Sponsor, Platform Architect, and Citizen Development Program Owner with defined responsibilities.
* **Package Availability:** Available for Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages.

## Practical Considerations

* Requires identification of key players, a licensed and configured App Engine environment, and active participation from customer resources.
* Not fully available in certain restricted or government-compliance environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers.
* ServiceNow does not implement App Engine recommendations on customer sub-production or production instances; customers retain responsibility for implementation.

## What Customers Can Expect

By leveraging this Accelerator, customers can systematically design and implement a Citizen Development Program that promotes low-code innovation while maintaining governance and quality. The structured approach ensures alignment with business strategy and platform governance, enabling effective scaling of Citizen Developer contributions within their ServiceNow environment.  
Provides prescriptive guidance on enabling Citizen Development for your ServiceNow platform.

## Accelerator Overview {#citizen-development-accelerator__section_pn5_kxd_fsb}

The Citizen Development Program Design Accelerator provides Impact
customers with prescriptive guidance to effectively  develop a Citizen Development Program
for the ServiceNow platform. ServiceNow
technology empowers non coders, known as Citizen Developers, to build new applications and
workflows without having prior coding knowledge using low-code development.

This Accelerator includes workshops to assess and create a prioritized list of candidates
for Citizen Development, determine the required screening and training for them, and assess
operational and technical governance to identify any necessary adjustments.

For more information on the Citizen Development and low code development, see [Exploring App Engine Studio](https://www.servicenow.com/docs/access?context=exploring-aes&version=australia&pubname=australia-application-development&ft:locale=en-US).

## Package Availability {#citizen-development-accelerator__id_wrn_4bl_kjc}

Note:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## What you get {#citizen-development-accelerator__section_mwz_rw1_fsb}

Kickoff meeting
:   Workshop planning meeting

Citizen development workshop #1 - vision, plan, and focus
:
    * Prioritized candidate list and potential use cases determined
    * Value proposition
    * Marketing and awareness messaging
    * Recruitment plan
    * Initial implementation timeline
    * Develop an initial implementation timeline
    * Conduct the Citizen Development adoption maturity questionnaire
    {#citizen-development-accelerator__ul_nxj_jq3_cxb}

Citizen development workshop #2 - enable and empower
:   Review the following:

    * Training curriculum -- ServiceNow and Customer allocations
    * Support model and responsibilities
    * Demand intake process
    {#citizen-development-accelerator__ul_unn_qdt_3yb}

Citizen development workshop #3 - establishing guardrails
:
    * Instance architecture
    * Design considerations and standards
    * Developer security model
    * App life cycle model
    * Testing standards
    * App review standard
    * Additional toolkit resources
    {#citizen-development-accelerator__ul_vld_brq_dsb}

The readout deck and supporting Citizen Development assets are delivered to the Customer.

## Requested customer resources {#citizen-development-accelerator__section_hcn_xzy_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
{#citizen-development-accelerator__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Executive sponsor (Required) | Primary strategic contact for ServiceNow. |
| Platform architect (Required) | Provides a holistic view of the ServiceNow platform, processes, and other systems, including any necessary policy or organizational requirements. |
| Citizen development program owner | Manages all the Citizen Development program. |
[Table 1. Customer resource and responsibilities]

{#citizen-development-accelerator__table_wqw_dyd_fsb}

## Prerequisites {#citizen-development-accelerator__section_x1f_vzd_fsb}

The following are required prerequisites:

* Identification of key players
* ServiceNow platform owner required
* App Engine license and products installed and configured
{#citizen-development-accelerator__ul_b4w_c3t_3yb}

## Exceptions {#citizen-development-accelerator__section_sn5_kxd_fsb}

This Impact Accelerator in its entirety or
portions of the Impact Accelerator Activities may not be available to
customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to
self-hosted customers, or in other restricted environments.

ServiceNow is not responsible setting up or for implementing App Engine' recommendations on Customer's sub-production or production instances.