--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Extend Your Employee Center to Pro # Extend Your Employee Center to Pro {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Extend Your Employee Center to Pro The Extend Your Employee Center to Pro Accelerator guides ServiceNow Impact customers in enhancing their existing Employee Center with Employee Center Pro features. It introduces key Pro capabilities such as Content Experiences, Publishing, and Employee Communications, empowering customers to expand their platform's functionality. The Accelerator also provides essential resources and best practice guidance to boost adoption and utilization of Employee Center Pro features. Show full answer Show less ## Key Features * **Guided Implementation:** Includes provisioning a temporary instance and activating Employee Center Pro plugins to facilitate hands-on experience. * **Customer Coaching Sessions:** Two sessions are offered---an initial 90-minute session covering Pro capabilities, administrative settings, maintenance activities, and best practices; and an optional 60-minute follow-up Q\&A session. * **Access to Resources:** Provides 30 days of access to the temporary instance along with leading practice guides and ServiceNow resources. * **Package Availability:** Available exclusively to Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Accountable for overall platform governance, alignment with business strategy, and leadership. * **System Administrator(s) (Required):** Responsible for platform stability, maintenance, support, and configuration. * **UX and OCM Experts (Recommended):** Focus on user experience and organizational change management. * **Developers and Other Stakeholders (Recommended):** Include developers, Knowledge, Portal, and Catalog Managers, and Trusted Service Partners who support ongoing adoption and engagement. ## Practical Considerations This Accelerator is designed for cloud customers within specified packages and may not be available to self-hosted customers, managed service providers (except for internal use), or customers in restricted environments. ServiceNow resources do not provide recommendations on customer production or sub-production instances. Customers should refer to official Impact Accelerator descriptions for detailed access requirements and exclusions. The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features. ## Accelerator Overview {#extend-employee-center-pro__section_e5j_h2r_55b} Extend Your Employee Center to Pro provides Impact customers with guidance on how to extend  their current Employee Center implementation with  Employee Center Pro features. Through an overview of Employee Center Pro features, such as Content Experiences, Publishing, and Employee Communications, customers are  educated on the features available with Employee Center Pro. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading  practice guides on how to best increase adoption and usage of the Employee Center Pro capabilities.  For additional information, see [Exploring Employee Center Pro](https://www.servicenow.com/docs/access?context=emp-center-vs-ec-pro&version=australia&pubname=australia-employee-service-management&ft:locale=en-US). ## Package Availability {#extend-employee-center-pro__id_kqf_bgh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#extend-employee-center-pro__section_vhc_tvh_c5b} Session Preparation : The Technical Accelerator Consultant: * Provisions a temporary instance  * Activates Employee Center Pro plugins {#extend-employee-center-pro__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview of Employee Center Pro capabilities * Review of key administrative settings * Discuss key maintenance activities * Leading practice guides and resources * 30 days of access to the temporary instance is provided {#extend-employee-center-pro__ul_rnx_swh_c5b} Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​ : Opportunity for Q\&A related to Employee Center Pro ## Request Customer Resources {#extend-employee-center-pro__section_gbn_2fr_55b} {#extend-employee-center-pro__table_h1y_ffr_55b__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | UX and OCM Experts (Recommended) | Primary stakeholders for user experience and organizational change management. | | Developer(s) (Recommended) | Writes code for the ServiceNow platform. | | Other Customer Roles (Recommended) | Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal, and Catalog Managers. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#extend-employee-center-pro__table_h1y_ffr_55b} ## Requested information / access {#extend-employee-center-pro__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#extend-employee-center-pro__section_iq2_rfr_55b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use. ServiceNow resources are not responsible for recommendations on a customer's sub-production or production instances.