--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Now Assist in Virtual Agent # Jumpstart Your Now Assist in Virtual Agent {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Now Assist in Virtual Agent The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator is designed to help ServiceNow Impact customers quickly understand and implement Now Assist capabilities within the Virtual Agent framework. This accelerator offers a guided setup and demonstration focused on leveraging Generative AI to enhance Virtual Agent interactions. It also provides essential resources and best practices to ensure customers can confidently start using Now Assist in VA. Show full answer Show less ## Key Features * **Temporary Instance Provisioning:** Customers receive 30 days of access to a temporary instance pre-configured with Now Assist in VA features. * **Plugin Activation and Configuration:** Necessary plugins are activated and configured to enable Now Assist capabilities in Virtual Agent. * **Use Case Build:** Practical use cases are developed to showcase functionality during coaching sessions. * **Customer Coaching Sessions:** Two sessions are offered: * **Session #1 (up to 90 minutes):** Covers an overview of base features, prompt guidance, demonstrations including Now Assist search, catalog ordering, VA Designer homepage, topic migration, live agent transfer with chat summarization, and reporting. * **Session #2 (optional, up to 60 minutes):** Focuses on Q\&A and additional customer resource requests. * **Key Resources and Leading Practices:** Provided to support successful adoption. ## Customer Roles and Responsibilities * **Platform Owner:** Oversees platform governance and aligns ServiceNow initiatives with business strategy. * **System Administrators:** Maintain platform stability and manage application configurations and releases. * **Trusted Service Partners:** May participate in coaching sessions to support ongoing customer needs. ## Important Notes * This accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. * It may not be available in restricted environments, self-hosted customers, or managed service providers with domain-separated instances. * ServiceNow provides guidance but does not implement recommendations on customer instances. The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent. ## Accelerator overview {#jumpstart-now-assist-virtual-agent__section_nv3_rvh_c5b} Jumpstart Your Now Assist in Virtual Agent provides Impact customers with an overview and applied  demonstration that helps you to gain a deeper understanding of how to get started with Now Assist in VA. This Accelerator guides customers through the setup process, while highlighting  the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started with confidence. For additional information on the feature, see [ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) ## Package Availability {#jumpstart-now-assist-virtual-agent__id_sd4_qjh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What you get {#jumpstart-now-assist-virtual-agent__section_vhc_tvh_c5b} Session preparation : * Provision a temporary instance * Activate related plugins * Configure Now Assist in VA * Build use cases to demonstrate during coaching session {#jumpstart-now-assist-virtual-agent__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Overview of Now Assist in VA base system features * Review of prompt guidance * Applied demonstration of: * Now Assist search in VA * Turn by turn catalog ordering * New VA Designer home page * Topic migration (for pre-existing VA) * Live Agent transfer with Chat Summarization * Reporting {#jumpstart-now-assist-virtual-agent__ul_mmb_5w2_tdc} * Key resources and guides on leading practices * 30 days access to the temporary instance is provided {#jumpstart-now-assist-virtual-agent__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to Now Assist in VA ## Requested customer resources {#jumpstart-now-assist-virtual-agent__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-now-assist-virtual-agent__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-now-assist-virtual-agent__table_wzw_lxh_c5b} ## Requested information / access {#jumpstart-now-assist-virtual-agent__id_lxt_2yf_5cc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#jumpstart-now-assist-virtual-agent__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on customer's non-production or production instances.