--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Process Mining # Jumpstart Your Process Mining {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Process Mining Jumpstart Your Process Mining is a ServiceNow Accelerator designed to demonstrate the capabilities of Process Mining for Impact customers. It enables organizations to visualize and analyze their business processes to identify inefficiencies, bottlenecks, and automation opportunities. This helps ensure timely resolutions and optimized operational performance. The offering includes essential ServiceNow resources and best practice guides to help customers effectively get started with Process Mining. Show full answer Show less ## Package Availability This Accelerator is available to customers subscribed to the Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Availability is subject to the terms described in the applicable ServiceNow Impact Package and Accelerator descriptions. ## What You Get * **Session Preparation:** Provisioning of a temporary instance, installation of Process Mining plugins, and creation and execution of base system projects. * **Customer Coaching Session #1 (up to 90 minutes):** Provides an overview of Process Mining capabilities, a demonstration of the Process Mining Workspace and reporting features, a technical deep dive on tuning projects, and access to leading practice guides. Customers receive 30 days of access to the temporary instance. * **Customer Coaching Session #2 (Optional, up to 60 minutes):** Available upon customer request for Q\&A related to Process Mining. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Oversees the ServiceNow platform, ensures alignment with business strategy and governance. * **System Administrator(s) (Required):** Maintains platform stability, manages support cases, and handles configuration and feature delivery. * **Reporting Lead(s) (Required):** Coordinates with the Impact Accelerator Consultant, provides access to resources, and drives engagement actions. * **Process/Service Owner(s), Process Lead(s), Service Manager(s), Trusted Service Partners (Recommended):** Provide subject matter expertise, code development, and support for ongoing Process Mining adoption and best practices. ## Important Considerations * The Accelerator or its activities may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or to managed service providers except for internal use. * ServiceNow does not implement Process Mining recommendations on customer sub-production or production instances; implementation responsibility remains with the customer. Jumpstart Your Process Mining Accelerator provides a demonstration of the possibilities and capabilities of Process Mining. ## Accelerator Overview {#jumpstart-process-mining__section_nv3_rvh_c5b} Jumpstart Your Process Mining provides Impact customers with a comprehensive overview of Process Mining to visualize and analyze their  business processes. Through an applied demonstration, we illustrate how organizations can identify inefficiencies, bottlenecks, and areas for potential automation, ensuring timely resolution and optimized performance. This offering equips customers with essential ServiceNow  resources and leading practice guides on how to get started with Process Mining. For more information on Process Mining, see [Process Mining](https://www.servicenow.com/docs/access?context=process-mining&version=australia&pubname=australia-now-intelligence&ft:locale=en-US). ## Package Availability {#jumpstart-process-mining__id_qwx_5jh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#jumpstart-process-mining__section_vhc_tvh_c5b} Session Preparation : * Provision a temporary instance  * Install Process Mining plugins * Create and run base system projects {#jumpstart-process-mining__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * An overview of Process Mining capabilities * Demonstration of: * Process Mining Workspace * Process Mining Reporting {#jumpstart-process-mining__ul_vvk_sr5_lzb} * Technical deep dive: Tuning projects * Leading practice guides and resources * 30 days of access to the temporary instance is provided. {#jumpstart-process-mining__ul_rnx_swh_c5b} Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​ : Opportunity for Q\&A related to Process Mining ## Requested Customer Resources {#jumpstart-process-mining__section_mbc_jxh_c5b} {#jumpstart-process-mining__table_wzw_lxh_c5b__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.  | | Process/Service Owner(s) (Recommended) | Writes code for the ServiceNow platform. | | Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process.  | | Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#jumpstart-process-mining__table_wzw_lxh_c5b} ## Requested Information {#jumpstart-process-mining__section_tsh_fyh_c5b} Please refer to the applicable Impact Accelerator Description available at  ## Exceptions {#jumpstart-process-mining__section_xzg_lyh_c5b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal  use). ServiceNow is not responsible for implementing Process Mining recommendations on customer's sub-production or production instances.