--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Now Mobile for Employees # Jumpstart Your Now Mobile for Employees {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Now Mobile for Employees The Jumpstart Your Now Mobile for Employees Accelerator introduces ServiceNow Impact customers to the Now Mobile application, showcasing its core capabilities and configuration steps. It emphasizes key employee-facing features such as task and request management, and access to knowledge articles, while demonstrating how Now Mobile integrates with Employee Center to deliver a seamless employee experience. This accelerator is designed to help customers quickly understand and implement Now Mobile effectively, supported by leading practice guides and key resources. Show full answer Show less This accelerator is available for customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Note that some Now Mobile functionalities require Employee Center or Employee Center Pro and associated plugins. ## Key Components and Customer Benefits * **Session Preparation:** Includes provisioning a temporary instance if applicable, and activation and configuration of necessary plugins. * **Customer Coaching Session #1 (up to 90 minutes):** Provides an overview of Now Mobile's base functionalities for employees, a demonstration on configuring data synchronization between the Portal and Now Mobile, and access to critical resources and best practice guides. A temporary instance with 30 days access is also provided. * **Customer Coaching Session #2 (optional, up to 60 minutes):** Offers an opportunity for questions and answers related to Now Mobile for Employees upon customer request. ## Customer Roles and Responsibilities Successful implementation involves collaboration across various customer roles: * **Platform Owner:** Accountable for the ServiceNow platform's overall governance, leadership, and alignment with business strategy. * **System Administrator(s):** Manage platform stability and usability, perform maintenance, support ServiceNow applications, and deliver configuration tasks. * **Process Owner(s):** Senior leaders responsible for ensuring business processes (e.g., incident, change, onboarding) are fit-for-purpose. * **Developers:** Provide coding support on the ServiceNow platform. * **Trusted Service Partners:** Participate in coaching sessions to understand best practices and possibly support the customer post-accelerator. ## Additional Information Further details on legal terms, prerequisites, technical specifications, and exclusions are documented in the Impact Accelerator Terms Matrix, ensuring customers have clear guidance on requirements and conditions for the accelerator. This Accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees. ## Accelerator Overview {#jumpstart-your-now-mobile-for-employees__accelerator-overview} Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success. ## Package Availability {#jumpstart-your-now-mobile-for-employees__id_ghr_mm3_fhc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Prerequisites {#jumpstart-your-now-mobile-for-employees__prerequisites} Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins). ## What You Get {#jumpstart-your-now-mobile-for-employees__what-you-get} Session Preparation : * Provisioning of a temporary instance (if applicable) * Activation and configuration of related plugins {#jumpstart-your-now-mobile-for-employees__ul_cfq_qm3_fhc} Customer Coaching Session #1 (up to 90 min)​ : Includes the following: * Overview of base system functionalities available to employees through Now Mobile * Applied demonstration of how to configure data synchronization between Portal and Now Mobile * Key resources and leading practices guides * Temporary instance provided with 30 days access Customer Coaching Session #2 (Optional upon Customer request - up to 60 min) : Opportunity for Questions and Answers related to Now Mobile for Employees ## Requested Customer Resources {#jumpstart-your-now-mobile-for-employees__requested-customer-resources} {#jumpstart-your-now-mobile-for-employees__requested-customer-resources__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |-|-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. | ✓ | | | System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Process Owner(s) | A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. | ✓ | | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] ## Requested Information / Access {#jumpstart-your-now-mobile-for-employees__requested-information-access} ## Requested Information/Access {#jumpstart-your-now-mobile-for-employees__section_ybv_mn3_fhc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).