---
sourceDocument: Australia Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart your Service Operations Workspace

# Jumpstart your Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Jumpstart your Service Operations Workspace

Jumpstart Your Service Operations Workspace is an Accelerator designed to demonstrate the capabilities of Service Operations Workspace, enabling customers to unify IT Service Management (ITSM) and IT Operations Management (ITOM) activities into a single streamlined experience.
This offering introduces core workspace functionalities and highlights AI-powered features through ServiceNow Otto for IT Service Management to improve agent productivity and streamline workflows.
The Accelerator also provides key resources and best practices to help customers quickly adopt and confidently use the workspace.
Show full answer Show less  

## Key Features

* **Unified ITSM and ITOM Processes:** Manage incidents, problems, and changes easily within a consolidated interface.
* **ServiceNow Otto Integration:** Leverages AI to enhance workspace capabilities and agent experience.
* **Personalized and Configurable Views:** Improves employee experience through customization.
* **Collaboration Tools:** Supports cross-team collaboration for faster issue resolution.
* **Guided Coaching Sessions:** Includes up to two customer coaching sessions providing demonstrations, best practices, and Q\&A opportunities.
* **Temporary Instance Access:** Provides 30-day access to a provisioned instance for hands-on exploration.

## What Customers Can Expect

* A temporary ServiceNow instance pre-configured with Service Operations Workspace for practical evaluation.
* Expert guidance from a Technical Consultant who provisions the instance, activates the workspace, and leads coaching sessions.
* Comprehensive demonstrations of workspace capabilities, including managing ITSM processes and AI-powered enhancements.
* Resources such as session decks and ongoing access to the consultant for follow-up questions.
* Clear customer roles and responsibilities to ensure effective participation, including Platform Owner, System Administrators, and IT Service Desk personnel.

## Package Availability and Considerations

This Accelerator is available for customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. It does not include implementation of configuration changes on customer instances; customers retain responsibility for applying recommendations in their environments.  
This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.

## Accelerator Overview {#jumpstart-your-service-operations-workspace__section_pn5_kxd_fsb}

Jumpstart Your <var class="keyword varname">Service Operations Workspace</var> provides customers with a comprehensive overview of <var class="keyword varname">Service Operations Workspace</var>, showcasing how to unify day-to-day <var class="keyword varname">IT Service Management</var> (<var class="keyword varname">ITSM</var>) and IT Operations Management (ITOM) activities in a single, streamlined experience.This Accelerator also equips customers with key resources and leading practices to help them get started quickly and drive adoption with confidence.

In addition to core workspace capabilities, this offering highlights <var class="keyword varname">ServiceNow Otto</var> for IT Service Management capabilities and demonstrates how AI-powered experiences can help improve agent productivity and streamline common workflows.

## Package Availability {#jumpstart-your-service-operations-workspace__id_jc5_h3k_hjc}

Note:  
This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

## What you get {#jumpstart-your-service-operations-workspace__section_qn5_kxd_fsb}

Session Preparation
:   The Technical Consultant:

    * Provisions a temporary instance
    * Activates and configures Service Operations Workspace
    {#jumpstart-your-service-operations-workspace__ul_fwx_l3k_hjc}

Customer Coaching Session #1 (up to 1.5 hrs)
:
    Includes the following:

    * Overview of Service Operations Workspace
    * Demonstration of Service Operations Workspace
      * Manage common ITSM processes such as incidents, problems, and changes easily within a unified navigation and interface.
      * Overview of <var class="keyword varname">ServiceNow Otto</var> for IT Service Management capabilities that can be enabled to enhance the workspace experience
      * Improve overall employee experience with personalized, configurable views
      * Collaborate across teams to resolve issues faster
      {#jumpstart-your-service-operations-workspace__ul_ezb_x3k_hjc}
    * Review of leading practices and implementation guidance
    {#jumpstart-your-service-operations-workspace__ul_exy_t3k_hjc}

Customer Coaching Session #2 (Optional on Customer request -- up to 1 hr)
:   Opportunity for a Questions and Answers session related to Service Operations Workspace

Output(s)
:
    * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    * Copy of the Coaching session deck
    {#jumpstart-your-service-operations-workspace__ul_lwz_zth_jjc}

## Requested customer resources {#jumpstart-your-service-operations-workspace__section_x4x_2p2_qrb}

{#jumpstart-your-service-operations-workspace__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| IT Service Desk Manager (Recommended) | Subject matter expert responsible for managing IT Service Desk. |
| Service Desk Agent(s) (Recommended) | Subject matter expert(s) responsible for day-to-day ITSM operations. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
[Table 1. Customer resource and responsibilities]

{#jumpstart-your-service-operations-workspace__table_wqw_dyd_fsb}

## Requested Information/Access {#jumpstart-your-service-operations-workspace__id_kmx_djk_hjc}

Note:  
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).

## Exclusions {#jumpstart-your-service-operations-workspace__id_n5l_fjk_hjc}

ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer's non-production or production instances.