--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # TuneUp Your Employee Center # TuneUp Your Employee Center {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of TuneUp Your Employee Center The TuneUp Your Employee Center Accelerator helps ServiceNow customers, particularly those with the Impact package, assess and optimize the health of their Employee Center implementation. It provides a detailed analysis, identifies untapped capabilities, and offers recommendations to improve adoption, usage, and overall platform performance. This accelerator supports governance and maintenance practices to maximize Employee Center value. Show full answer Show less ## Key Features * **Assessment and HealthScan:** Customers receive a comprehensive evaluation of their current Employee Center setup through a HealthScan on a temporary instance. * **Coaching Sessions:** Includes an initial 90-minute session covering advanced capabilities, HealthScan findings, maintenance activities, and best practice resources. An optional follow-up session (up to 60 minutes) is available for Q\&A. * **Access to Resources:** Customers gain access to essential ServiceNow guides and leading practice materials to support platform governance and user adoption. * **Temporary Instance Provisioning:** A temporary instance is provided for 30 days to facilitate assessment and testing. * **Customer Involvement:** Specific customer roles such as Platform Owners, System Administrators, UX and OCM Experts, Developers, and Trusted Service Partners are engaged to ensure alignment and effective implementation of recommendations. ## Key Outcomes * Improved understanding of the current Employee Center implementation health and potential areas for enhancement. * Actionable insights and practical recommendations to optimize platform stability, usability, and feature adoption. * Enhanced governance and maintenance practices aligned with ServiceNow best practices. * Opportunity to unlock additional Employee Center capabilities not yet deployed. * Empowered customer teams equipped with tools and knowledge to sustain and grow Employee Center value. ## Additional Information This accelerator is available for customers subscribed to Impact Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages, subject to licensing terms. Certain environments such as restricted or self-hosted instances may not have access to all activities. ServiceNow resources provide guidance but do not perform implementation on customer production or sub-production instances. The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value. ## Accelerator overview {#tuneup-employee-center__section_nv3_rvh_c5b} TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center. For additional information, see [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&version=australia&pubname=australia-employee-service-management&ft:locale=en-US). ## Package Availability {#tuneup-employee-center__id_vlx_4fh_ljc} Note: This Accelerator is available for Impact  Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What you get {#tuneup-employee-center__section_vhc_tvh_c5b} Session preparation : * Provision a temporary instance * Run HealthScan {#tuneup-employee-center__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Overview of advanced Employee Center capabilities * HealthScan findings review * Key maintenance activities discussion * Key resources and guides on leading practices * 30 days access to the temporary instance {#tuneup-employee-center__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to Employee Center ## Requested customer resources {#tuneup-employee-center__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#tuneup-employee-center__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | UX and OCM Experts | Primary stakeholders for user experience and organizational change management.    | | ✓ | | Developers | Writes code for the ServiceNow platform.   | | ✓ | | Other Customer Roles | Other Customer Roles | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#tuneup-employee-center__table_wzw_lxh_c5b} ## Requested information / access {#tuneup-employee-center__id_lxt_2yf_5cc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#tuneup-employee-center__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow resources are not responsible for implementing recommendations on Customer's sub-production or production instances.