--- sourceDocument: Australia Impact sourceDocumentLink: https://www.servicenow.com/docs/r/australia/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # TuneUp Your Software Asset Management # TuneUp Your Software Asset Management {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of TuneUp Your Software Asset Management The TuneUp Your Software Asset Management (SAM) Accelerator is designed to help ServiceNow customers assess, maintain, and govern their SAM implementation for optimal value. It offers a practical demonstration of SAM capabilities aimed at reducing IT costs and mitigating risks by managing software assets throughout their lifecycle. The Accelerator also provides customers with insights to better understand their SAM investment and access to leading practices to enhance adoption and usage. Show full answer Show less This Accelerator is available as part of the Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## What You Get * Preparation and provisioning of a temporary ServiceNow instance for up to 30 days * Execution of the SAM HealthScan portfolio and activation of all SAM Professional plugins, including the Software Asset Workspace and ITAM Health Check application * Customer coaching sessions: * Session #1 (up to 90 minutes): Overview of advanced SAM features, review of HealthScan and Health Check findings, and provision of leading practice guides and resources * Session #2 (optional, up to 60 minutes): Follow-up Q\&A session on SAM topics upon customer request ## Customer Responsibilities and Resources Successful engagement requires involvement from key customer roles: * **Platform Owner (Required):** Oversees the ServiceNow platform, aligns teams with business strategy, and governs platform use. * **System Administrator(s) (Required):** Maintains platform stability and usability, manages support, and handles configuration tasks. * **CMDB Administrator(s) (Required):** Responsible for maintaining the Configuration Management Database (CMDB). * **SAM Administrator(s) (Recommended):** Manages Software Asset Management operations. * **Process Owner(s) (Recommended):** Senior leaders accountable for ensuring business processes are fit for purpose. * **Service Manager(s) (Recommended):** Manages the applicable services. * **Trusted Service Partners (Recommended):** Attend coaching sessions to understand leading practices and support ongoing customer needs. ## Additional Information and Limitations Customers should refer to the official ServiceNow Impact Package and Accelerator descriptions for detailed information. Some restrictions apply, such as limited availability in certain environments (e.g., self-hosted or restricted environments) and exclusions for managed service providers except for internal use. ServiceNow resources do not implement recommendations directly on customer production or sub-production instances. The TuneUp Your Software Asset Management (SAM) Accelerator provides guidance on maintaining and governing Software Asset Management health to optimize value. ## Accelerator Overview {#tuneup-sw-asset-mgmt__section_v1f_vzd_fsb} TuneUp Your Software Asset Management provides Impact customers with an assessment of their current SAM implementation. This Accelerator includes  an  applied demonstration of SAM capabilities to reduce IT costs and limit various risks  through managing and optimizing software assets across the customer's lifecycle.  Customers obtain assistance for better insight into their SAM investment and  are provided leading practices on how to best increase adoption and usage. See [Software Asset Management](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) for additional information about SAM. ## Package Availability {#tuneup-sw-asset-mgmt__id_av3_mmh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What you get {#tuneup-sw-asset-mgmt__section_w1f_vzd_fsb} Session preparation : * Provisioning a temporary instance * Running SAM HealthScan portfolio * Activation of all SAM Professional plugins, including Software Asset Workspace * Activation of the ITAM Health Check application {#tuneup-sw-asset-mgmt__ul_i2g_112_fsb} Customer coaching session #1 (up to 90 minutes) : * Includes the following: * Overview of advanced SAM capabilities and features * Review HealthScan and Health Check findings * Provide leading practices guide and resources {#tuneup-sw-asset-mgmt__ul_b5h_zdc_dxb} * Access to the provisioned temporary instance is granted for 30 days {#tuneup-sw-asset-mgmt__ul_x3x_wdc_dxb} Customer coaching session #2 (optional upon customer request -- up to 60 minutes) : Opportunity for Q\&A related to Software Asset Management ## Requested customer resources {#tuneup-sw-asset-mgmt__section_x4x_2p2_qrb} {#tuneup-sw-asset-mgmt__table_gg4_g12_fsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | CMDB Administrator(s) (Required)  | Subject matter expert responsible for maintaining the CMDB. | | SAM Administrator(s) (Recommended) | Subject matter expert responsible for managing SAM. | | Process Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | | Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [Table 1. Customer resource and responsibilities] {#tuneup-sw-asset-mgmt__table_gg4_g12_fsb} ## Requested information/access {#tuneup-sw-asset-mgmt__section_x1f_vzd_fsb} Please refer to the applicable Impact Accelerator Description available at ## Exclusions {#tuneup-sw-asset-mgmt__section_y1f_vzd_fsb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers, except for their internal  use. ServiceNow resources are not responsible for implementing recommendations on a customer's sub-production or production instances.