---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Ask ServiceNow Otto

# Ask ServiceNow Otto for Workflow Data Fabric (WDF) for recommendations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.

## Before you begin

Role required: df_data_steward, connection_admin, wdf_operator, wdf_builder, wdf_consumer

## Procedure

1. Navigate to AllWorkflow Data FabricWorkflow Data Fabric Home.
2. On the landing page, enter your question in the ServiceNow Otto conversation interface.  
   You can also use the ServiceNow Otto panel embedded in the top-right corner of the Workflow Data Fabric (WDF) home page header by clicking the sparkle icon.
3. Enter your question in plain language.  
   For example, <kbd class="ph userinput">How can I connect to Jira</kbd>. If specific applications have data available that you want to use, enter the application name and get relevant links. For example, <kbd class="ph userinput">MySQL</kbd>.

4. **Optional:** Select source links to see more information about a topic.  
   Note:  
   You can access support information and toggle audio notifications from thes Support and setting icon ![]().

## Result

ServiceNow Otto for Workflow Data Fabric (WDF) provides the information that you requested, including alternatives, sources, and a summary.

## Search documents across cloud drives {#ask-now-assist-for-recommendation__example_h5b_kzj_f3c}

Employees collaborate in Google Drive and Microsoft OneDrive. We need near real-time indexing so the latest documents are searchable in ServiceNow immediately.

## Build dashboards with external data {#ask-now-assist-for-recommendation__example_nv2_xzj_f3c}

We want to build executive dashboards using finance data stored in BigQuery/Redshift, but we don't want to copy or synchronize that data into ServiceNow or another system.

## Automate incident creation {#ask-now-assist-for-recommendation__example_p43_zzj_f3c}

I want to generate incidents in ServiceNow automatically when critical events are published to Apache Kafka by our monitoring tools.

## Unify customer data {#ask-now-assist-for-recommendation__example_kxp_11k_f3c}

Customer data exists across Salesforce, SAP, and internal databases. We need a unified view for support and operations without syncing everything into a single system.

## Search the data catalog {#ask-now-assist-for-recommendation__id_lhn_5w2_tjc}

The support team is investigating customer churn. It wants to find data assets in the Data Catalog that hold subscription and cancellation records, along with the related glossary terms.

## Enrich metadata for data assets {#ask-now-assist-for-recommendation__example_lwj_fpm_tkc}

A recent metadata collector run onboarded new assets to the Data Catalog, but their metadata is still incomplete. Select the promoted [Bulk enrich assets](https://www.servicenow.com/docs/yR6lClDhMjZiBAp1GMgjFQ "ServiceNow Otto can generate AI-suggested metadata for a batch of Data Catalog assets for a data steward to review and publish.") action, if available on this panel, or ask Otto to bulk enrich the assets.

**Related concepts**   

* [oneExtend LLM skill](https://www.servicenow.com/docs/1JGPFt8XvhmXfYkJwkbVIQ "ServiceNow Otto for Workflow Data Fabric (WDF) includes the oneExtend LLM skill that guides you through integration setup.")

*[\>]: and then