---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Assign a bot process to a queue

# Assign a bot process to a queue from Queues menu in RPA Hub {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign a bot process to a queue in RPA Hub so that it can interact with this queue. You can assign more than one bot process to a queue. Any robot that is associated with the assigned bot process can insert the work item, pick the work item, and
update the work item.

## Before you begin

Create a bot process. For more information, see [Configuring a bot process record in RPA Hub](https://www.servicenow.com/docs/hb2MAhKGRNGZmQ2HlgCy3A "In RPA Hub, you can create a bot process configuration record and assign assets to associate it with a bot process. Or you can just save the bot process configuration record, however it won't be associated to a bot process. It remains orphaned.").

Create a queue. For more information, see [Create a queue in RPA Hub](https://www.servicenow.com/docs/kW76m4XApCeYlUe_DkXMUg "Create a queue in RPA Hub to manage the work items that you want the robot to process.").

Role required: sn_rpa_fdn.rpa_release_manager or sn_rpa_fdn.rpa_admin

## About this task

If the bot process is enabled for robot pool, then only one queue (that is not associated with any other bot process) can be mapped to the current bot process.

To associate a queue to a bot process from the bot process related list, see [c to the bot process from the related list](https://www.servicenow.com/docs/dO08hlQNKnjHi8gMQZfl5Q "Associate a queue to a bot process in RPA Hub so that the bot process can interact with this queue. You can associate a bot process to multiple queues. If the bot process is enabled for robot pool, then only one queue (that is not associated with any other bot process) can be mapped to the current bot process.").

## Procedure

1. Navigate to AllRobotic Process AutomationRPA Hub Workspace.
2. Select the list icon (![List icon.]()).
3. On the Lists tab, under Build, select Queues.
4. Open the queue that you want to assign a bot process to.
5. On the Bot Process Configuration tab, select Add.
6. On the Available Bot Process tab, select the required bot process.
7. Select Add.
8. Select Save.
**Related concepts**   

* [Queue implementation in RPA Hub](https://www.servicenow.com/docs/_2ybyJy6VjdsHOzePYNTpg "In RPA Hub, the queues are implemented to distribute the workload among various robots. Work Items (WI) within a queue are processed simultaneously by two or more robots.")  
**Related tasks**   

* [Unassign a bot process from a queue in RPA Hub](https://www.servicenow.com/docs/HL4wIIlRARTT~uYpV8r6Xg "Unassign a bot process from a queue in RPA Hub to stop an interaction with this queue.")  
**Related reference**   

* [Queue form in RPA Hub](https://www.servicenow.com/docs/oNNzzolfnYjd2xf6bMs9Xg "Use the Work Queue form to create a queue. A queue lists the work items that you want the robot to process.")

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