--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # ServiceNow Otto for Automation Center # ServiceNow Otto for Automation Center {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Automation Center ServiceNow Otto for Automation Center enables the integration of AI-driven automation features within your ServiceNow instance via Automation Center. It helps customers leverage artificial intelligence to enhance automation processes, improving operational efficiency. Show full answer Show less **Important considerations:** Some features are restricted or unavailable in certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted regions. Customers should verify feature availability regularly through official ServiceNow support resources. ## Key Features * **AI-Powered Automation:** Uses AI and machine learning to generate automation suggestions and facilitate automation request creation directly from interfaces like the Task Mining workspace. * **Centralized Data Processing:** Customer data is transferred securely to centralized ServiceNow environments, potentially involving third-party cloud providers, following strict data handling policies. * **Data Collection and Improvement:** Inputs, outputs, and edits from the application are collected to enhance ServiceNow's AI models and technologies, with customers having the option to opt out of future data collection. ## Usage Guidance and Limitations Because the application relies on AI and machine learning, outputs may not always be fully accurate or appropriate. Customers are responsible for validating AI-generated content, applying human oversight, and avoiding sole reliance on AI for critical decisions---especially in sensitive domains such as healthcare, finance, legal, or security. Users must comply with ServiceNow's AI Acceptable Use Policy. Testing and evaluation for suitability in your use cases are essential before deployment. ## Getting Started * **Explore:** Learn concepts and features of ServiceNow Otto for Automation Center. * **Configure:** Install and set up the product to enable all features. * **Use:** Access available automations within your instance and create automation requests through the Task Mining workspace. * **Reference:** Access detailed product documentation and support materials. Use ServiceNow Otto for Automation Center helps you use AI features in your ServiceNow instance using Automation Center. Important: * Some ServiceNow Otto products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#nowassist-ac__na-restricted-envs-notice} * Some ServiceNow Otto products/features are currently available only for customers in some regions. For more information, see the [KB1699552](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1699552) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#nowassist-ac__na-standalone-language-notice} {#nowassist-ac__ul_j3b_4vd_wcc} ## Get started {#nowassist-ac__section_ix3_4gn_kmb} |-|-| | [Explore ![Explore.]() Learn about ServiceNow Otto for Automation Center concepts and features.](AMsiQkMKhYhRqzbZR8_xRQ "Learn about the Automation Center application key features, architecture, and workspace.") | [Configure ![Configure.]() Install and setup ServiceNow Otto for Automation Center](tpXW_4LOquK25BPMXbD05Q "You can plan and configure an Automation Center implementation in your organization.") | | [Use ![Use.]() Learn how to use ServiceNow Otto for Automation Center](wPKo0qkTRaL4sb0ZtaA46Q "If you're an automation business user, technical user, or administrator, you can use the Automation Center application to create an automation task, resource, insight rule, and insight trigger. You can also move an automation request to different life cycle stages."). | [Reference ![Reference.]() Get details about ServiceNow Otto for Automation Center.](yU4o2toZIKu_bzVjHfVK0Q "Reference topics provide additional information about the lists and forms that you use to configure and administer Automation Center.") | [ ] {#nowassist-ac__table_iwv_lpv_klb} ## AI limitations {#nowassist-ac__section_i32_mbb_d2c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#nowassist-ac__p_kv2_nfg_h1c} ## Data processing {#nowassist-ac__section_ksc_zbb_d2c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#nowassist-ac__p_lv2_nfg_h1c} ## Data collection {#nowassist-ac__section_a21_fcb_d2c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Automation Center](https://www.servicenow.com/docs/QDAaPGmsiAJHyiwC43WsfA)** Explore the benefits of ServiceNow Otto for Automation Center. * **[Configuring ServiceNow Otto for Automation Center](https://www.servicenow.com/docs/pH_8SK5L9DOBwUxu6Gg9RQ)** Configure ServiceNow Otto for Automation Center to use all the features. * **[Using ServiceNow Otto for Automation Center](https://www.servicenow.com/docs/varFRMX~hXhhUO9O7NwpDA)** Use ServiceNow Otto for Automation Center to explore available automations in your ServiceNow instance. You can also create an automation request from the Task Mining workspace.