---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Spotlight feature

# Working with ServiceNow Spotlight feature {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow Spotlight feature to auto-calculate automation
request scores. Scores define the execution priority of the automation request. The higher the
score, the higher the priority of the automation request.

ServiceNow Spotlight calculates scores when an automation request is created or updated. It's calculated only when the automation request is in the New or
Deferred state.

If there's any special need to have a different score than the auto-computed score, you can manually update the Score field. When you do that:

* The flag Score manually altered is turned on.
* The Spotlight score is computed and calculated in the Score auto calculated field.

{#spotlight-ac__ul_lyq_xgf_rvb}

You can switch over to using computed score by emptying the Score field or setting it to 0. After you save the request record, the system will populate the Spotlight score (if any) in the
Score field.
* **[Configuration Settings for ServiceNow Spotlight](https://www.servicenow.com/docs/ijxUZm4r8tojL1UI3ZvBJg)**   
  To use the ServiceNow Spotlight feature, set the configuration settings.
* **[Default criteria](https://www.servicenow.com/docs/p3lnxqWZDTHDi65pUDGogQ)**   
  ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.
* **[Set up ServiceNow Spotlight](https://www.servicenow.com/docs/RmX4JcBbitzMeNVJjL9PDQ)**   
  Set up ServiceNow Spotlight to start using and getting the benefits of this feature. The Spotlight feature automatically calculates the execution priority of the automation requests.