--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Building flows # Building flows with the Zero Copy Connector for ERP Use ERP Data action {#ariaid-title1} Release version: Australia Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Building flows with the Zero Copy Connector for ERP Use ERP Data action TheUse ERP Dataaction in Workflow Studio allows ServiceNow customers to read or update ERP data via the Zero Copy Connector for ERP model. This action becomes available automatically after installing the Zero Copy Connector for ERP and enables integration of ERP data into ServiceNow workflows, such as creating tasks or incidents based on ERP information. Show full answer Show less ## Key Features * **Integration with ERP Systems:** Access and manipulate ERP data directly from Workflow Studio using models configured in Zero Copy Connector for ERP. * **Input Parameter Filtering:** Use mandatory and optional input parameters defined in the ERP model to filter data requests, such as specifying an order ID or fiscal year. * **Testing Capability:** Test the Use ERP Data action within Workflow Studio by selecting the ERP model, fields, and system to verify inputs and outputs before building flows. * **Data Output Handling:** Returned ERP data is available in a Response output data pill, which can be parsed and used throughout the flow for further processing. * **Terminology in Workflow Studio:** Zero Copy Connector for ERP is referred to as ERP Integration when used in Workflow Studio. ## Practical Workflow for ServiceNow Customers * After managing your ERP model in Zero Copy Connector for ERP, navigate to Workflow Studio and test the **Use ERP Data** action by selecting the appropriate system and input parameters. * Review the action execution details and examine the Response output to understand the returned ERP data structure. * Build flows that incorporate the Use ERP Data action to retrieve or update ERP data, using filtered parameters to target specific records. * Utilize the Response data pill within your flow to parse JSON data and integrate ERP information into downstream tasks or processes. ## Benefits for ServiceNow Customers This action empowers customers to seamlessly incorporate ERP data into ServiceNow workflows, enabling automation, better incident or task creation based on ERP events, and improved data synchronization without manual data copying. It streamlines ERP integration, ensures data relevance through parameter filtering, and provides a robust framework for testing and validating ERP data interactions within ServiceNow. Use the Use ERP Data action in Workflow Studio to build flows that read or update ERP data through a Zero Copy Connector for ERP model. Filter each request with input parameters such as an order ID. ## Actions in Workflow Studio for calling the ERP system {#erp-canvas-build-flow-operation__section_cty_2lp_1bc} The Use ERP Data action is automatically available in Workflow Studio after installing Zero Copy Connector for ERP (Enterprise Resource Planning) . The Use ERP Data action enables you to use ERP data outside of Zero Copy Connector for ERP for other processes. For example, you could create a task or an incident based on ERP data using the Use ERP Data action. After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. When you test the action, you must specify the model you're using, which fields to read or update, and the ERP system. For more information about the action, see [Use ERP Data action details for flows](https://www.servicenow.com/docs/kEVBouybJaBgf35F74BRyw "After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. You can then build a flow with the action to incorporate ERP data into the ServiceNow AI Platform."). ## Using parameters to filter data requests {#erp-canvas-build-flow-operation__section_sxp_zxp_1bc} After you successfully test the Use ERP Data action, build a flow that uses that action to retrieve or update the specified data in the ERP system. When you add the Use ERP Data action to a flow, you can specify any Mandatory Field(s) and Optional Field(s) defined as inputs when you managed the model. Required and optional fields must already be configured as required and optional input parameters. If you select a field that was defined as a parameter for the system query, you can then enter a value to filter on. For example, if you build a flow using the Use ERP Data action and specify the SAP Stock Movement model, you can select iseg_fiscal_year as a required field. Then, enter a year to filter the data returned, for example 2023. ## Process for building flows to retrieve ERP data {#erp-canvas-build-flow-operation__section_q5b_45p_1bc} To use ERP data for processes or tasks outside of Zero Copy Connector for ERP, use the following workflow: 1. In Workflow Studio, test the Use ERP Data action by selecting the model in the System field of the Test Action modal and then specifying the inputs. * For more information about testing actions, see [Test an action](https://www.servicenow.com/docs/access?context=test-action&version=australia&pubname=australia-build-workflows&ft:locale=en-US). * For more details on inputs for the action, see [Use ERP Data action details for flows](https://www.servicenow.com/docs/kEVBouybJaBgf35F74BRyw "After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. You can then build a flow with the action to incorporate ERP data into the ServiceNow AI Platform."). {#erp-canvas-build-flow-operation__ul_aym_q5p_1bc} 2. After the test runs, view the action execution details. For more information, see . 3. The returned data from testing the action appears in the Response field of the output data. * For more information about outputs for the action, see [Use ERP Data action details for flows](https://www.servicenow.com/docs/kEVBouybJaBgf35F74BRyw "After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. You can then build a flow with the action to incorporate ERP data into the ServiceNow AI Platform."). * For details on incorporating returned ERP data, see [Specifying where ERP system data is saved](https://www.servicenow.com/docs/rljJgw6wKTmI~WYD96ucTw "Use the data that Zero Copy Connector for ERP (Enterprise Resource Planning) retrieves from ERP systems in remote tables and extraction tables, or add it to flows as data pills in Workflow Studio."). {#erp-canvas-build-flow-operation__ul_ogt_qvx_1bc} 4. Build a flow that runs the Use ERP Data action. The Use ERP Data action returns ERP data in an output data pill called Response. The Response pill is available when you build a flow in Workflow Studio with the Use ERP Data action. The Response data pill is available in the following places of the action: * The Outputs tab * The Output section in the Data pane {#erp-canvas-build-flow-operation__ul_epb_5p2_bbc}You can then add the Response data pill or any of the child record data pills to a flow to parse the returned JSON. For more information, see [Building flows](https://www.servicenow.com/docs/access?context=flows&version=australia&pubname=australia-build-workflows&ft:locale=en-US). {#erp-canvas-build-flow-operation__ol_ory_gpp_1bc} Note: Zero Copy Connector for ERP appears as ERP Integration when you work with it in Workflow Studio.