--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # AI in RPA Hub # AI in RPA Hub {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI in RPA Hub ServiceNow Otto for RPA Hub leverages generative AI to significantly accelerate automation development within the RPA Desktop Design Studio. Instead of manually writing code or configuring workflows, users can describe automation needs in natural language, and AI generates automations, activities, and logic rules that can be previewed before deployment. This functionality supports both new and experienced users in building automations faster and more efficiently. Show full answer Show less ## Key Features * **Generative AI capabilities** enable rapid creation of new automations, addition of activities to existing automations, and enhancement of automation logic through simple text instructions. * **RPA bot generation skill** is accessible directly from the RPA Desktop Design Studio interface, allowing creation of automations and activities using AI-generated suggestions. * Users can **create automations and activities from text instructions** and preview generated options before choosing to deploy. * Automation logic can be extended or built from scratch using AI, either starting with an empty activity or by selecting components within existing activities. ## Licensing and Application Requirements * Requires **Workflow Data Fabric** (formerly Automation Engine) license and **ServiceNow Otto for Creator** license. * Activation of the **ServiceNow Otto for RPA Hub store app** and its dependencies (RPA Hub and Otto for Creator) is necessary. * Availability of AI model providers and features varies by region, data center environment, and regulatory restrictions; customers should verify current availability for their specific environment. ## Considerations and Limitations * AI-generated outputs may not always be fully accurate or appropriate; thorough testing, evaluation, and human oversight are essential before deploying automations, especially in sensitive areas such as healthcare, finance, or security. * Users must comply with ServiceNow's AI Acceptable Use Policy. * Data input into the application is transferred to centralized ServiceNow environments and may involve third-party cloud providers, managed under ServiceNow's internal policies. * ServiceNow collects input and output data to improve AI models but customers can opt out of data collection at any time. ## Practical Benefits for ServiceNow Customers By using ServiceNow Otto for RPA Hub, customers can reduce the time and complexity of developing automations by using AI-driven natural language inputs to generate automations and activities. This capability enhances productivity, supports modular and scalable automation design, and lowers the barrier for users with varying technical expertise to build effective RPA solutions within the ServiceNow platform. Use ServiceNow Otto for RPA Hub to accelerate automation development with AI. Instead of writing code or configuring workflows manually, you can describe what you need in natural language and AI generates automations, activities, and logic rules. You can preview generated code before deploying, ensuring it meets your requirements. ## ServiceNow Otto for RPA Hub overview {#explore-now-assist-rpa-hub__section_rkw_cyp_c2c} The ServiceNow Otto for RPA Hub application offers generative AI capabilities to accelerate your automation development process. The following generative AI capabilities are available in the RPA Desktop Design Studio application: * Build simple, brand-new automations quickly and efficiently. * Easily add new activities to existing automations, ensuring modularity and scalability. * Enhance the automation logic with text instructions, either in an empty activity or by selecting a component in an existing one. {#explore-now-assist-rpa-hub__ul_htp_gz5_c2c}Both new and experienced users can develop and build faster automation by using the ServiceNow Otto for RPA Hub application. ## Generative AI skills {#explore-now-assist-rpa-hub__section_hs2_sjv_sdc} The RPA bot generation skill helps users to build an automation that is based on text input. Access the RPA bot generation skill from the RPA Desktop Design Studio user interface. For more information, see [Robotic Process Automation (RPA) bot generation skill](https://www.servicenow.com/docs/X3gX8L757mh3XJOIH6AK7A "Use the RPA bot generation skill to create automations, activities, and automation logic additions from text instructions and preview options from the RPA Desktop Design Studio user interface."). ## How to use the RPA bot generation skill {#explore-now-assist-rpa-hub__section_hph_tcx_tjc} By using the RPA bot generation skill, your users can perform the following tasks: Create an automation with AI : Create an automation from text instructions and preview the options from the RPA Desktop Design Studio user interface. First, your user selects the Create automation option and then selects the Build with AI option to get started. For more information, see [Create an automation with AI](https://www.servicenow.com/docs/SnkN~~rHWlKFgzhp1KhCig "Create an automation from text instructions and preview options by using the ServiceNow Otto for RPA Hub application."). The following example shows how an automation is created with AI in the RPA Desktop Design Studio user interface. Figure 1. Create an automation with AI from the RPA Desktop Design Studio user interface Create an activity with AI : Create an activity from the text instructions and preview options. For more information, see [Create an activity with AI](https://www.servicenow.com/docs/QR8zleEl70ocEUbBExKxjw "Create activities from text instructions and preview options by using AI. Activities provide modularity to an automation project in RPA Desktop Design Studio."). The following example shows how an activity is created with AI in the RPA Desktop Design Studio user interface. Figure 2. Create an activity with AI from RPA Desktop Design Studio user interface Extend automation logic with AI : Enhance an automation logic by using text instructions with the Build automation option, either from an empty activity or by selecting a component in an existing activity. For more information, see [Build an automation with AI](https://www.servicenow.com/docs/DXSvEZJoHpVTmlC2uZ_QcQ "Enhance the automation logic with AI text instructions, either in an empty activity or by selecting a component in an existing one by using the ServiceNow Otto for RPA Hub application."). The following example shows an automation logic that is built with AI from an empty activity on the design surface in the RPA Desktop Design Studio user interface. Figure 3. Build an automation logic from an empty activity in the RPA Desktop Design Studio user interface The following example shows an automation logic that is built with AI by selecting a component in the RPA Desktop Design Studio user interface. Figure 4. Build an automation logic by selecting a component in the RPA Desktop Design Studio user interface ## Licensing requirements {#explore-now-assist-rpa-hub__section_q2w_j25_c2c} The ServiceNow Otto for RPA Hub application requires a Workflow Data Fabric (previously known as Automation Engine) license and a ServiceNow Otto for Creator license. ## Application information {#explore-now-assist-rpa-hub__section_md5_k25_c2c} Activate the ServiceNow Otto for RPA Hub store app (com.sn_rpa_na) to use the RPA bot generation skill. This store app has the following dependencies: * RPA Hub (com.sn_rpa_fdn) * ServiceNow Otto for Creator (com.sn_now_creator) {#explore-now-assist-rpa-hub__ul_wpf_4dz_byb} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#explore-now-assist-rpa-hub__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#explore-now-assist-rpa-hub__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#explore-now-assist-rpa-hub__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#explore-now-assist-rpa-hub__ul_j3b_4vd_wcc} ## AI limitations {#explore-now-assist-rpa-hub__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#explore-now-assist-rpa-hub__p_kv2_nfg_h1c} ## Data processing {#explore-now-assist-rpa-hub__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#explore-now-assist-rpa-hub__p_lv2_nfg_h1c} ## Data collection {#explore-now-assist-rpa-hub__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#explore-now-assist-rpa-hub__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#explore-now-assist-rpa-hub__p_pv2_nfg_h1d} Note: We have controls in place to enable/disable the data collection and data processing. **Related concepts** * [Robotic Process Automation (RPA) bot generation skill](https://www.servicenow.com/docs/X3gX8L757mh3XJOIH6AK7A "Use the RPA bot generation skill to create automations, activities, and automation logic additions from text instructions and preview options from the RPA Desktop Design Studio user interface.") **Related tasks** * [Install ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/IDLA4r~3YvSHiiD3e31ICA "If you have the admin role, you can install the ServiceNow Otto for RPA Hub application so that your human agents or users can get started with developing automations faster.") * [Create an automation with AI](https://www.servicenow.com/docs/SnkN~~rHWlKFgzhp1KhCig "Create an automation from text instructions and preview options by using the ServiceNow Otto for RPA Hub application.") * [Build an automation with AI](https://www.servicenow.com/docs/DXSvEZJoHpVTmlC2uZ_QcQ "Enhance the automation logic with AI text instructions, either in an empty activity or by selecting a component in an existing one by using the ServiceNow Otto for RPA Hub application.") * [Create an activity with AI](https://www.servicenow.com/docs/QR8zleEl70ocEUbBExKxjw "Create activities from text instructions and preview options by using AI. Activities provide modularity to an automation project in RPA Desktop Design Studio.") **Related reference** * [Limitations of ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/2TjU6FIES~kRBo~fcq_o3Q "The limitations of the RPA bot generation skill are as follows.") * [Example instructions for ServiceNow Otto for RPA Hub](https://www.servicenow.com/docs/WNidCR_x~zExzFwYwd0fkw "Example instructions you can use with Now Assist for RPA Hub to get relevant, accurate responses. Refer to these examples when crafting instructions to guide automation tasks.")