--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # ServiceNow Otto for Workflow Data Fabric (WDF) # ServiceNow Otto for Workflow Data Fabric (WDF) {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Workflow Data Fabric (WDF) ServiceNow Otto for Workflow Data Fabric (WDF) is an AI-guided application designed to assist ServiceNow customers in discovering data fabric assets and configuring integrations efficiently. It provides contextual recommendations and enables users to take actions directly within their workflows, enhancing productivity and reducing the need to switch contexts. Show full answer Show less The application is accessible via two main entry points: * **ServiceNow Otto conversational interface**: Offers comprehensive AI-assisted guidance on integrations, data products, and WDF configuration through an interactive and visualized search experience. * **ServiceNow Otto panel**: Embedded within the WDF Home page and other WDF applications, providing AI assistance for a wide range of WDF-related queries and tasks without leaving the current work context. ## Key Features * **Discover data fabric assets:** Find tables, connectors, collectors, and data products with AI assistance. * **Contextual guidance:** Receive tailored recommendations and answers sourced from knowledge bases, data catalog, and other applications. * **Interactive panel:** The right-side panel is resizable, dockable, and supports inline interactive widgets like form fields and buttons for direct action-taking. * **Persistent conversation:** Maintains conversation history during the user's session to facilitate ongoing assistance. * **oneExtend LLM skill:** Powers the search and information retrieval capabilities related to collectors, connectors, and data fabric tables. ## Who Can Use ServiceNow Otto for WDF The application supports all Workflow Data Fabric user roles, including: * Connection Admin * Data Steward * WDF Builder * WDF Operator * WDF Consumer ## Prerequisites and Access * **Plugin installation:** The `snnowassistwdf` plugin must be installed and activated. * **Role requirements:** Users need one of the following roles: `dfdatasteward`, `connectionadmin`, `wdfoperator`, `wdfbuilder`, or `wdfconsumer`. * **Application access:** To use the Otto panel across WDF applications, appropriate access to Connect Hub, Data Catalog, Data Workbench, and other relevant WDF apps is necessary. * If the Otto panel's sparkle icon is not visible, verify plugin installation and role assignment with your administrator. ## Benefits for ServiceNow Customers * Streamlines data fabric asset discovery and integration setup with AI-driven contextual help. * Enhances user productivity by enabling in-context guidance and action-taking without leaving workflows. * Supports diverse user roles involved in data governance, connection management, and data consumption. * Offers a flexible, persistent, and interactive interface adaptable to different screen sizes and workflows. ## Next Steps To maximize the value of ServiceNow Otto for WDF, customers should explore configuration options and learn how to ask Otto for tailored recommendations within their Workflow Data Fabric environment. The ServiceNow Otto for Workflow Data Fabric (WDF) application provides AI-guided assistance for discovering data fabric assets and configuring integrations. Use it to receive contextual recommendations and take actions directly without leaving your workflow. ## AI entry points from WDF {#exploring-now-assist-for-workflow-data-fabric__section_h55_ncx_tjc} ServiceNow Otto for WDF is accessible from two locations: * ServiceNow Otto for WDF conversational interface: Use the ServiceNow Otto conversational interface on WDF Home for comprehensive AI-assisted guidance on integrations, data products, and WDF configuration. * ServiceNow Otto panel: Access the ServiceNow Otto panel by selecting the sparkle icon in the page header for AI-assisted guidance while working in WDF Home or any other WDF application. {#exploring-now-assist-for-workflow-data-fabric__ul_i55_ncx_tjc} ## ServiceNow Otto for WDF overview {#exploring-now-assist-for-workflow-data-fabric__new} You can use both, the ServiceNow Otto for WDF conversational interface or the ServiceNow Otto panel to discover data fabric tables, connectors, and collectors, and request guidance on how to set up integrations. The advantage of the ServiceNow Otto for WDF conversational interface is that you receive in-depth answers. The conversational interface renders a visualized view of the search sources (from KBs, data catalog, other applications) in the home page interactive view. The advantage of the ServiceNow Otto panel embedded in WDF Home page is that you get answers to a broader spectrum of questions related to different WDF and other applications. You get assistance for data integration, discovery, and action-taking tasks without leaving your current work context, across all WDF applications. ServiceNow Otto for WDF includes the oneExtend LLM skill that enables you to find information about collectors, connectors, data fabric tables, data products, and more. ## ServiceNow Otto for WDF users {#exploring-now-assist-for-workflow-data-fabric__cf-exploring-parent-users} {#exploring-now-assist-for-workflow-data-fabric__table_zq2_52f_zhc__entry__2} | User | Description | |-|-| | All Workflow Data Fabric user roles | * Connection Admin * Data Steward * WDF Builder * WDF Operator * WDF Consumer {#exploring-now-assist-for-workflow-data-fabric__ul_ryf_5l5_33c} | [Table 1. ServiceNow Otto for WDF users] {#exploring-now-assist-for-workflow-data-fabric__table_zq2_52f_zhc} ## ServiceNow Otto Panel features and behavior {#exploring-now-assist-for-workflow-data-fabric__panel_features} The ServiceNow Otto panel in WDF Home page includes these features: * Right-side positioning: Panel opens on the right side of your screen, preserving the main WDF Home page content on the left. * Resizable: Drag the panel's left edge to adjust its width based on your preferences and screen size. * Docking/Pinning: Pin the panel to keep it visible as you navigate within WDF applications (Connect Hub, Data Products, etc.) * Unpinning: Unpin the panel to focus on a specific task with more screen space. * Inline rendering: Content renders on the same page without opening new windows or tabs. * Interactive widgets: Supports form fields, buttons, and other interactive elements for direct action-taking. * Persistent conversation: Panel maintains your conversation history as long as your session is active. ## Prerequisites {#exploring-now-assist-for-workflow-data-fabric__prerequisites} To access the ServiceNow Otto for WDF search and ServiceNow Otto panel in WDF Home page, you must meet the following requirements. * Install and activate the ServiceNow Otto for WDF plugin (sn_nowassist_wdf). * You must have one of these roles assigned: * df_data_steward: Full data governance and curation access * connection_admin: Full connection management access * wdf_operator: WDF operator/consumer access * wdf_builder: Custom connector and integration development access * wdf_consumer: Data discovery and request access * To use the ServiceNow Otto panel across WDF applications, you may need access to: * Connect Hub (for connection creation and management) * Data Catalog (for asset discovery) * Data Workbench (for interface and product creation) * Other WDF applications as needed If the sparkle icon is not visible, confirm with your administrator that the ServiceNow Otto plugin is installed and your role is assigned. ## What to explore next {#exploring-now-assist-for-workflow-data-fabric__cf-exploring-parent-links-future} To learn more about configuring and using ServiceNow Otto for WDF, see: * [Configure ServiceNow Otto for Workflow Data Fabric (WDF)](https://www.servicenow.com/docs/LnhR9NjRc5jDDOvLqB9~kA "If you have the admin role, you can configure the ServiceNow Otto for Workflow Data Fabric (WDF) application to enable AI capabilities across the Workflow Data Fabric platform.") * [Ask ServiceNow Otto for Workflow Data Fabric (WDF) for recommendations](https://www.servicenow.com/docs/4AQg32TrkI7_i7S3_CTi~A "Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.") {#exploring-now-assist-for-workflow-data-fabric__ul_future_links}