--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Explore # Exploring RPA Hub {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring RPA Hub RPA Hub is a centralized platform designed to govern, manage, and supervise your digital workforce effectively. It streamlines automation processes, enhances efficiency, and allows monitoring and optimization of automation initiatives. Through multi-tenancy, RPA Hub enables logical partitioning to manage unattended and attended robots for various customers (internal or external) within a single ServiceNow instance. Each partition maintains its own access control, robots, licenses, and execution logs. Show full answer Show less ## Users and Roles * **Release Manager:** Creates bot processes and robots, manages developers' access, configures, and publishes bot processes. * **Developer:** Configures bot processes by assigning applications, robots, credentials, parameters, and schedules. Builds and tests automation packages in a low-code environment and manages automations. * **Support User:** Performs first-level troubleshooting, identifies and resolves issues related to bot processes, and manages bot process publishing. ## RPA Hub Workflow The workflow involves the release manager creating bot processes and defining robots, then adding developers to manage configurations. Developers associate necessary packages, business applications, robots, and credentials, build and test automation projects in RPA Desktop Design Studio, and publish the bot process for execution and monitoring. Support users handle diagnostics and issue resolution, then publish updates to the bot process. ## Key Benefits * Centralized deployment, monitoring, management, and compliance verification of all robots at the enterprise level. * Management of essential metadata, including robots, packages, bot processes, queues, schedules, shared parameters, and alerts. * Triggering of unattended robots with detailed execution information. * Comprehensive dashboard providing insights into execution status, job queues, and event correlations across configuration items. ## Next Steps for Customers To maximize RPA Hub capabilities, customers should explore detailed configuration and management guides, including aspects like internationalization, data migration, client authentication, code signing, and applying CSDM guidelines. Understanding domain separation and migrating bot process configurations are also essential for advanced governance and scalability. Learn about the RPA Hub features that enable you to govern, manage, and supervise your digital workforce. ## RPA Hub overview {#exploring-rpa-hub__section_dm2_gtr_nzb} Use RPA Hub to streamline automation processes, improve efficiency, monitor, and optimize your automation initiatives effectively. By using multi-tenancy, you can create logical partitions to effectively manage your robots (unattended and attended) for different customers (internal or external) from a single instance. Each logical instance has its own access control list (ACL), robots, licenses, and execution logs. ## RPA Hub users {#exploring-rpa-hub__cf-exploring-parent-users} {#exploring-rpa-hub__table_cf1_b5v_mdc__entry__2} | User | Description | |-|-| | Release manager | Creates bot processes and robots in RPA Hub. Add developers to the Managed by group of the bot process so that they can customize the bot process. Configures and publishes the bot process. | | Developer | Configures bot processes to assign business applications, robots, credentials, process parameters, schedules, and so on. Creates and deploys automations in a low-code environment. Manages data, schedules, work items, and other configuration parameters. | | Support user | Identifies, diagnoses, and resolves the issues that are related to bot processes. Performs first-level troubleshooting. Publishes and manages a bot process. | [Table 1. Users] {#exploring-rpa-hub__table_cf1_b5v_mdc} ## RPA Hub workflow {#exploring-rpa-hub__cf-exploring-parent-workflow} The following illustration describes the basic tasks involved in creating an attended or unattended automation using RPA Hub. For detailed instructions, see [Configuring RPA Hub](https://www.servicenow.com/docs/yLZyJS48zuc37D0lK2OGhQ "You can plan and configure an RPA Hub implementation in your organization."). Figure 1. Creating automations using RPA Hub 1. As a release manager, create a bot process and define robots. Add developers to the Managed by group of the bot process so that the developer can continue to configure the bot process. 2. As a developer, configure the bot process to associate a package, business applications, robots, parameters, and credentials so that robots can use them to run automations. 3. As a developer, build automation packages, tests the automation projects, and handles exceptions in RPA Desktop Design Studio. 4. As a developer, publish the configured bot process to execute, manage, and monitor automations. 5. As a support user, diagnose, troubleshoot, and resolve issues with bot process and then publish the bot process. {#exploring-rpa-hub__cf-exploring-parent-workflow-ol} ## RPA Hub benefits {#exploring-rpa-hub__section_j5x_314_drb} * Enables you to deploy, monitor, manage, and verify the compliance of all robots at an enterprise level from a centralized location. * Manages the metadata that includes robots, packages, bot processes, queues, schedules, shared parameters, and alerts. For more information about these terms, see [Robotic Process Automation (RPA) Hub glossary](https://www.servicenow.com/docs/xlXYtqd7rx344pJ66svUng#rpa-hub-glossary "Learn about the terms and concepts that are unique to Robotic Process Automation (RPA) Hub."). * Triggers unattended robots with the execution details. * Provides insights into the complete Robotic Process Automation (RPA) practice via a dashboard. From this dashboard, you can see the current execution status (jobs and queues) and event correlation between the various configuration items. {#exploring-rpa-hub__ul_kxb_yzn_drb} ## What to explore next {#exploring-rpa-hub__section_fs2_fcc_3cc} To learn more about configuring and managing RPA Hub, see: * [Configuring RPA Hub](https://www.servicenow.com/docs/yLZyJS48zuc37D0lK2OGhQ "You can plan and configure an RPA Hub implementation in your organization.") * [Using RPA Hub](https://www.servicenow.com/docs/lKBpqAb9pYhWZSb~QdN7Ow "Developers, support users, release managers, and administrators can use the RPA Hub application to start and stop a bot process, launch a bot process in the RPA Desktop Design Studio, execute skills, view the HashCode of a package version, and retire a bot process, package, and a robot.") * [RPA Hub reference](https://www.servicenow.com/docs/Wdv3Jb94jFt2rlTaaBUu9A "Reference topics provide additional information about the lists and forms that you use to configure and administer RPA Hub.") {#exploring-rpa-hub__ul_b41_gcc_3cc} **Related concepts** * [Internationalization support for RPA Hub](https://www.servicenow.com/docs/sClPIX7gkb6i7puJvmlA4A "You can customize the RPA Hub application for your international users by using a language plugin with the ServiceNow AI Platform. Internationalization is enabled for only for the RPA Hub instance on ServiceNow AI Platform, but not for thick client applications such as RPA Desktop Design Studio, Unattended Robot, and Attended Robot.") * [Restructuring RPA Hub tables](https://www.servicenow.com/docs/6R7owVebfGj70qNg6a815A "Starting with the Utah release, the Robotic Process Automation (RPA) tables are restructured to an application file, so that changes that you make to these tables are captured in the update sets and can be moved seamlessly across environments. With this process, you don't have to re-create the data records in the targeted environment.") * [Migrating your data from a lower environment to a higher environment in RPA Hub](https://www.servicenow.com/docs/GHgSR3oMfdMAVuVnQf0MtQ "As a system administrator, after you restructure the RPA Hub tables to extend the Application file (sys_metadata), you can use the update set capability to migrate your data from a lower (non-production) environment to a higher (production) environment for real-time use.") * [Obtaining client authentication and code signing certificates for RPA Hub](https://www.servicenow.com/docs/y96oJ3JtrTdffuC8jFdt~A "Use mTLS authentication for client authentication and verify authenticity of the automation packages by generating a code signing certificate.") * [Applying the CSDM guidelines to RPA Hub](https://www.servicenow.com/docs/2L~7Vtk6nSHCRRn3bLRMtw "Apply Common Service Data Model (CSDM) guidelines to RPA Hub.") * [Domain separation and Robotic Process Automation (RPA) Hub](https://www.servicenow.com/docs/G2SuDJ7bEIpsa4HKWPCYqA "Domain separation is supported for RPA Hub. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") * [Migrating the bot process configuration in RPA Hub](https://www.servicenow.com/docs/EJYNWannHws_aDIDAqOiIg "In RPA Hub, you can migrate the bot process configuration and associated assets for an attended or unattended bot process from one environment to another environment. With this feature, you can create an automation and test it in a lower environment and then migrate it to a higher or production environment.")