---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Remote Process Sync Dashboard

# Remote Process Sync Dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Remote Process Sync Dashboard

The Remote Process Sync Dashboard provides ServiceNow customers with a comprehensive view of their Remote Process Sync (RPS) integrations.
It allows users to monitor the performance and health of RPS by visualizing key metrics such as records processed, queue sizes, processing times, and error states.
To access the dashboard, install the plugincom.glide.hub.process.sync.dashboard, ensure the propertyglide.hub.process.sync.record.successful.statusis set to true, and have either theintegrationadminoradminrole.
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## Key Features

* **Overview Tab:** Displays high-level metrics including counts of remote systems and queues in error, along with graphs for inbound and outbound records processed over the last 24 hours.
* **Inbound Queue Tab:** Provides detailed metrics for records synchronized from remote systems to ServiceNow, including processing counts, queue statuses, and average processing times.
* **Outbound Queue Tab:** Similar to the Inbound Queue Tab, it shows metrics for records synchronized from ServiceNow to remote systems, allowing for performance tracking and troubleshooting.

## Key Outcomes

By utilizing the Remote Process Sync Dashboard, customers can efficiently monitor integration health, track performance metrics, identify bottlenecks, and troubleshoot issues, ultimately leading to improved operational efficiency and data synchronization reliability.  
View detailed statistics for your Remote Process Sync integrations. The Remote Process Sync Dashboard helps you monitor the health and performance of RPS by collecting and visualizing metrics such as records processed, queue
sizes, processing times, and error states.  
The Remote Process Sync Dashboard provides visibility into your Remote Process Sync integration performance. Use this dashboard to:

* Monitor remote systems and queue health
* Track record processing metrics
* Identify performance bottlenecks
* Troubleshoot integration issues
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The dashboard consists of three tabs: Overview, Inbound Queue, and Outbound Queue

## Before you begin {#remote-process-sync-dashboard__section_yrw_tyj_qhc}

* You must install the plugin com.glide.hub.process.sync.dashboard to be able to view the Remote Process Sync Dashboard.
* The [glide.hub.process.sync.record.successful.status](https://www.servicenow.com/docs/0V8HkCtHksh8CPKEJR0qUA "Refer to the list of system properties for Remote Process Sync to learn how to manage your process-oriented, multi-instance integration.") property must be set to true for data to show on this dashboard.

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To access the Remote Process Sync Dashboard, navigate to AllIntegration HubDashboardsRemote Process Sync Dashboard. You must have the integration_admin or admin role to view the dashboard.

<br />

## Overview tab {#remote-process-sync-dashboard__overview-tab}

The Overview tab shows high-level health metrics and processing trends.

The Overview tab includes these components:

1. Remote systems in error: Count of remote systems where the inbound or outbound status is marked as Error.
2. Inbound queues in error: Count of inbound queue records with state = Error.
3. Outbound queues in error: Count of outbound queue records with state = Error.
4. Outbound Records Processed: Line graph showing the count of outbound queue records processed over the last 24 hours.
5. Inbound Records Processed: Line graph showing the count of inbound queue records processed over the last 24 hours.

## Inbound Queue tab {#remote-process-sync-dashboard__inbound-queue-tab}

The Inbound Queue tab shows detailed metrics for records being synchronized from remote systems into ServiceNow.

Use the **Record Processing Overview** dropdown to filter metrics by specific process events (for example, Issue Created, Incident Updated), or select **All Process Events** to view aggregate metrics.

The Inbound Queue tab includes these components:

1. Records processed: Count of inbound records processed within the selected time range. Select from last minute, last hour, or last day using the dropdown.
2. Records in queue: Current count of unprocessed records in the inbound queue.
3. Avg. processing times over 24h: Average time (in milliseconds) to process inbound records over the last 24 hours.
4. Latest time in queue: Time elapsed since the most recent record was added to the inbound queue.
5. Last processed time: Time elapsed since the last record in the inbound queue was processed.
6. Processing Times Over Last 24h: Line graph showing the processing time (Subflow Runtimes) for inbound records over the last 24 hours.

## Outbound Queue tab {#remote-process-sync-dashboard__outbound-queue-tab}

The Outbound Queue tab shows detailed metrics for records being synchronized from ServiceNow to remote systems.

Use the Record Processing Overview dropdown to filter metrics by specific process events, or select **All Process Events** to view aggregate metrics.

The Outbound Queue tab includes these components:

1. Records processed: Count of outbound records processed within the selected time range. Select from last minute, last hour, or last day using the dropdown.
2. Records in queue: Current count of unprocessed records in the outbound queue.
3. Avg. processing times over 24h: Average time (in milliseconds) to process outbound records over the last 24 hours.
4. Latest time in queue: Time elapsed since the most recent record was added to the outbound queue.
5. Last processed time: Time elapsed since the last record in the outbound queue was processed.
6. Processing Times Over Last 24h: A line graph showing the processing time (Subflow Runtimes) for outbound records over the last 24 hours.

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