--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Automation Anywhere Spoke # Automation Anywhere Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Automation Anywhere Spoke The Automation Anywhere Spoke enables ServiceNow customers to manage workflows and robotic process automation (RPA) tasks within their Automation Anywhere instance directly from their ServiceNow environment. This integration helps streamline bot management, device handling, folder and queue administration, and user management through automated actions triggered by ServiceNow events. Show full answer Show less ## Key Features * **Bot Management:** Deploy bots, retrieve specific bot details, and get information on all available bots. * **Device Management:** Access details about devices and pools used for running bots. * **Folder Management:** Retrieve information about folders within Automation Anywhere. * **Queue Management:** Stream and look up queues and their work items in the Enterprise Control Room. * **User Management:** Retrieve details of users with bot runner or admin roles. * **Authentication Module:** Provides credential management within ServiceNow to authenticate requests to Automation Anywhere. ## Requirements and Dependencies * An **Integration Hub subscription** is required to use this spoke. * Ensure installation of dependent plugins such as Complex Object, Integration Hub Runtime, REST Action Step, Workflow Studio Dynamic Inputs, and Data Stream Action Template. * Some plugins may require additional licenses if used outside the spoke context. * Only users with the **bot runner or admin roles** can execute spoke actions. ## Version and Setup * The latest available spoke version is **1.3.0**. * Connection and credential aliases are used to simplify management across multiple environments, reducing the need to update actions when credentials change. * Setting up the spoke involves creating credential records within ServiceNow and configuring connection aliases for seamless integration. ## Practical Benefits ServiceNow customers can automate and monitor their Automation Anywhere bots and resources without leaving their ServiceNow instance, improving operational efficiency and reducing manual intervention. The spoke facilitates centralized control over RPA workflows, making it easier to deploy, track, and manage bots and related assets. Manage workflows and robotics processes in Automation Anywhere instance from your ServiceNow instance. ## Request apps on the Store {#automation-anywhr-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#automation-anywhr-spoke__inline-send-to-store} ## Integration Hub subscription {#automation-anywhr-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#automation-anywhr-spoke__section_mr5_x1v_bsb} Automation Anywhere spoke v1.3.0 is the latest version. For version history of the spoke, see [Automation Anywhere spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-automation-anywhere.html).{#automation-anywhr-spoke__aaver} ## Spoke dependencies {#automation-anywhr-spoke__section_jcx_m5d_pmb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * Complex Object (com.glide.cobject) * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs) * ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) {#automation-anywhr-spoke__ul_kcx_m5d_pmb} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#automation-anywhr-spoke__section_b43_3h2_hfb} The Automation Anywhere spoke provides actions to automate Automation Anywhere tasks when events occurs in your ServiceNow instance. Available actions include: {#automation-anywhr-spoke__table_u1p_kh2_hfb__entry__3} | Category | Action | Description | |-|-|-| | Bot Management | Deploy Bot | Deploys a bot in the bot runner devices. | | Bot Management | Get Bot | Retrieves details of the specific bot. | | Bot Management | Look up Bots | Retrieves information about all the bots. | | Device Management | Get Device Details | Retrieves details of the specific device. | | Device Management | Look up Devices | Retrieves details of all the devices. | | Device Management | Look up Pool | Retrieves details of the specified pool. | | Folder Management | Get Folder | Retrieves details of the requested folder. | | Folder Management | Look up Folders | Retrieves information about all the folders. | | Queue Management | Look up Queues Stream | Retrieves all queues for the Enterprise Control Room. | | Queue Management | Look up Work Items in Queue | Retrieves details of all the work items in a queue. | | User Management | Look up User | Retrieves details of the requested user. | | User Management | Look up Users Stream | Retrieves details of all the users. | [ ] {#automation-anywhr-spoke__table_u1p_kh2_hfb} Note: Only users with bot runner or admin role can execute the spoke actions. ## Spoke module {#automation-anywhr-spoke__section_w2k_lyx_qlb} The Automation Anywhere spoke adds the Automation Anywhere application to your instance and includes the Authentication module. In this module, you should provide details in the default credential record to authentication the ServiceNow requests. See [Create a Credential record for the Automation Anywhere spoke](https://www.servicenow.com/docs/mIPJywWP4w5rMP3ZolVwMw#cred-automation-anywhr "Create a credential record for the Automation Anywhere instance. The Automation Anywhere spoke connection and credential alias uses these credentials to authorize actions.") for more information. ## Connection and credential alias requirements {#automation-anywhr-spoke__section_ibn_pj2_hfb} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For information about setting up the spoke, see [Set up the Automation Anywhere spoke](https://www.servicenow.com/docs/mIPJywWP4w5rMP3ZolVwMw#setup-auto-anywhr "Integrate ServiceNow and Automation Anywhere instances by using the Automation Anywhere credential record to authenticate ServiceNow requests.").