---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Configure Slack app

# Configure Slack app {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a custom OAuth application on your Slack workspace to enable OAuth 2.0 authentication with the Slack spoke.

## Before you begin

Role required: admin

## About this task

Complete these steps from your Slack account.
You can create an app
or configure an existing app as per the configurations outlines
here.

## Procedure

1. Create a Slack workspace.  
   To learn how to create a workspace, see [Create a Slack workspace](https://slack.com/intl/en-in/help/articles/206845317-Create-a-Slack-workspace).The following image shows a typical Slack workspace.

2. Navigate to the [Slack API](https://api.slack.com/) console.
3. Click Create an app.
4. On the Create an app window, select the most appropriate method to create the app.  
5. From the App Credentials page on the Basic Information page, copy and record the values of Client ID, Client Secret, and Signing Secret of your Slack app.  

   For more information, see the [Obtain Client ID and Client Secret](https://api.slack.com/authentication/postman#get_client_secret) for later step.
6. On the OAuth \& Permissions page:
   1. Specify the ServiceNow instance URL in Redirect URLs in this format: <kbd class="ph userinput">https://&lt;instance-name&gt;.service-now.com/oauth_redirect.do</kbd>.
   2. Add these bot token scopes:  
      * channels:history
      * channels:manage
      * channels:read
      * chat:write
      * chat:write.customize
      * groups:read
      * im:read
      * mpim:read
      * groups:history
      * groups:write
      * im:history
      * im:write
      * mpim:history
      * mpim:write
      * users:read
      * users:read.email
      * files:read

      {#configure-slack-workspace__ul_xm2_cmg_3mb}

      For more information, see [Scopes and permissions](https://api.slack.com/scopes).  
      Note:  
      The spoke set up procedure outlined here requires bot user tokens only. You can't use the Create User and Deactivate User actions while using the bot token scopes. To use these actions, you must obtain user token from your Slack account.
   {#configure-slack-workspace__substeps_amq_plg_3mb}
7. On the Slash Commands page, create a command and specify these values:  
   {#configure-slack-workspace__table_hsj_x4g_3mb__entry__2}

   | Field | Value |
   |-|-|
   | Command | /now |
   | Request URL | https://\<instance-name\>.service-now.com/api/sn_slack_ah_v2/command_service/\<slack-app-name\> |
   | Short Description | Description about the command. |
   | Usage Hint | List of parameters than can be passed. For example, <kbd class="ph userinput">[operation] [table]</kbd>. |
   [ ]

   {#configure-slack-workspace__table_hsj_x4g_3mb}

   For more information, see the [Creating a Slash command](https://api.slack.com/interactivity/slash-commands) step.
8. On the Interactivity \& Shortcuts page:
   1. Enable Interactivity and specify the ServiceNow instance URL in Request URL in this format: <kbd class="ph userinput">https://&lt;instance-name&gt;.service-now.com/api/sn_slack_ah_v2/slack/&lt;slack-app-name&gt;/interactivepayload</kbd> .  
      For more information, see the [Preparing your app for user interactions](https://api.slack.com/interactivity/handling) section.
   2. Create a shortcut that appears on messages and enter the value, <kbd class="ph userinput">post_message_now</kbd> for Callback ID.  
      For more information, see the [Creating a shortcut](https://api.slack.com/interactivity/shortcuts/using#:~:text=To%20make%20shortcuts%20available%20in,the%20menu%20item%20OAuth%20&%20Permissions.) section.
   {#configure-slack-workspace__substeps_fwf_f5g_3mb}
9. Create a Slack bot and add the bot to your Slack app and required channels.  
   For more information, see [Create a bot for your workspace](https://slack.com/intl/en-in/help/articles/115005265703-Create-a-bot-for-your-workspace).