---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Craft spoke

# Craft spoke {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of Craft spoke

The Craft spoke enables ServiceNow customers to manage alerts and retrieve company information directly from Craft within their ServiceNow instance.
It integrates with Craft to automate tasks related to alert management and company data retrieval, enhancing operational efficiency.
Show full answer Show less  
This spoke requires an Integration Hub subscription and a Craft account to function. It supports Craft version 1 and may be compatible with later versions.

## Key Features

* **Sample Flows:** Pre-built sample flows demonstrate automation scenarios such as creating incidents when a company is not active by fetching company data from Craft.
* **Spoke Actions:** Actions automate key Craft tasks, including:
  * Retrieving alert streams from Craft.
  * Fetching lists of added companies.
  * Looking up detailed company information by various parameters.
* **Modules and Remote Tables:** The spoke adds modules for viewing Craft alerts and company query fragments. Data is displayed through remote tables that dynamically fetch recent companies and alerts from Craft when opened.
* **Import Set:** An import set named "Import Craft Alerts" fetches alerts from Craft and stores them in the Craft Alerts table within ServiceNow.

## Practical Considerations

* **Dependencies:** Installation requires dependent plugins such as IntegrationHub Runtime, REST Action Steps, Complex Object, Data Stream Action Template, and Remote Tables. Some may require additional licensing.
* **Customization:** Sample flows can be copied to new application scopes for customization to fit specific business needs.
* **Data Management:** Remote tables fetch data in real-time and clear the data when closed, ensuring up-to-date information without persistent storage.

## What You Can Expect

By implementing the Craft spoke, customers can automate the retrieval and management of Craft alerts and company data within ServiceNow. This integration simplifies alert monitoring, company status verification, and incident creation based on Craft data, enabling proactive and informed decision-making.  
Manage alerts and retrieve company information from Craft from your ServiceNow instance.

## Request apps on the Store {#craft-spoke__section_sz5_jv3_z3b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#craft-spoke__inline-send-to-store}

## Integration Hub subscription {#craft-spoke__section_n33_3xt_gdc}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).

## Spoke version {#craft-spoke__section_v1x_jyt_gdc}

Craft spoke v1.1.0 is the latest version. For version history of the spoke, see [Craft Spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-craft-spoke.html).{#craft-spoke__craft-spk-ver}

## Supported versions {#craft-spoke__section_urm_3xt_gdc}

This spoke was built for Craft version
v1, but may be compatible with later versions.

## Spoke requirements {#craft-spoke__section_xrm_3xt_gdc}

Craft account

## Spoke dependencies {#craft-spoke__section_zrm_3xt_gdc}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
* ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
* Complex Object (com.glide.cobject)
* ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
* Remote Tables (com.glide.script.vtable)
{#craft-spoke__ul_asm_3xt_gdc}  
Note:  
Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

## Spoke flows {#craft-spoke__section_bsm_3xt_gdc}

The Craft spoke provides sample flows to demonstrate automating the Craft tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:  
{#craft-spoke__table_csm_3xt_gdc__entry__2}

| Flow | Description |
|-|-|
| Create Incident if Company is not Active | Fetches company data using the required fragments aliases. If the company is not active, an incident with a description and a short description is created. |
[ ]

{#craft-spoke__table_csm_3xt_gdc}

## Spoke actions {#craft-spoke__section_fsm_3xt_gdc}

The Craft spoke provides actions to automate Craft tasks when events occurs in your ServiceNow instance. Available actions include:  
{#craft-spoke__table_gsm_3xt_gdc__entry__3}

| Category | Action | Description |
|-|-|-|
| Alert Management | Look up Alerts Stream | Retrieves the list of alerts from Craft. |
| Company Data Management | Look up Added Companies Stream | Retrieves the list of added companies from Craft. |
| Company Data Management | Look up Company Data | Retrieves the company information for the specified details. |
| Company Data Management | Look up Company Details by Name. | Retrieves the company information for the specified company name. |
[ ]

{#craft-spoke__table_gsm_3xt_gdc}

## Spoke module {#craft-spoke__section_hsm_3xt_gdc}

The Craft spoke adds the Craft Spoke application to your instance and includes these modules:{#craft-spoke__table_ism_3xt_gdc__entry__2}

| Module | Description |
|-|-|
| Craft Alerts | Lists the alerts that are retrieved from the Import Craft Alerts import. |
| Query Fragments | Lists all the query data about the company such as company name, company ID and so on. |
[ ]

{#craft-spoke__table_ism_3xt_gdc}  
Data accessed through these spoke modules is displayed in these Remote tables:  
Note:  
When you open a remote table, the actions you've set up run in the background to fetch information from Craft. This information displays in the table. When you close the remote table, the information is deleted.
{#craft-spoke__table_jsm_3xt_gdc__entry__2}

| Table | Description |
|-|-|
| Recently added companies | Retrieves the list of companies that were activated in the last 7 days. |
| Recent Craft alerts | Runs the remote Recent Craft Alerts remote definition in the background and retrieves the list of all alerts. Note: You can customize the alert filter by modifying the script in the Recent Craft Alerts remote definition. |
[ ]

{#craft-spoke__table_jsm_3xt_gdc}

## Import set {#craft-spoke__section_x3d_f3z_gdc}

The Craft spoke adds this Import in the integrations:
{#craft-spoke__table_m4j_wmz_gdc__entry__2}

| Import | Description |
|-|-|
| Import Craft Alerts | Retrieves the alerts from Craft and stores them in the Crafts Alerts table. |
[ ]

{#craft-spoke__table_m4j_wmz_gdc}