--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # CSD 2.0 for Microsoft Intune # CSD 2.0 for Microsoft Intune {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of CSD 2.0 for Microsoft Intune CSD 2.0 integrated with the Microsoft Intune spoke enables ServiceNow customers to deploy, revoke, and manage software distributions on devices managed by Microsoft Intune. Activation of both the Microsoft Intune spoke and CSD 2.0 is required to leverage these capabilities. This integration supports managing license counts through ServiceNow Software Asset Management and automates software lease periods and revocations without user interaction. Show full answer Show less ## Key Features * **Software Deployment and Revocation:** Deploy and revoke applications directly from service catalog requests using Microsoft Intune actions. * **License Management:** Track and manage software license counts efficiently within ServiceNow. * **AI Agents for Microsoft Intune:** Utilize standalone AI agents to automate common Intune tasks such as creating/deleting application assignments, managing group memberships, and handling group creation or deletion. These agents operate with guided workflows that confirm actions and handle errors. * **Agentic Workflows:** Combine multiple AI agents with large language model instructions to automate complex Microsoft Intune management tasks. Sample workflows are available and can be customized to fit specific needs. * **Integration Hub Support:** Install Now Assist for Integration Hub to access AI agents and sample workflows, enhancing automation capabilities. * **Security and Roles:** Access to AI agent operations and data requires the CSD Admin role, ensuring controlled and secure management. ## Practical Setup and Usage * **Activate and Configure:** Enable Microsoft Intune spoke and CSD 2.0, verify integration, and create a server instance record to connect with Microsoft Intune servers. * **Discover and Model Software:** Discover applications via Intune, establish software models to manage licenses, and associate software with Intune groups through configurations. * **Create Catalog Items:** Define catalog items for Intune applications to offer them for deployment through the ServiceNow service catalog. * **Deployment Process:** Ordering software via a catalog item triggers the Order Client Software workflow, automating deployment. * **Manage Group Assignments:** Configure group memberships and assignments to control software access and deployment targets effectively. ## Benefits for ServiceNow Customers * Streamlines software deployment and revocation processes using familiar ServiceNow service catalog workflows integrated with Microsoft Intune capabilities. * Enhances automation and operational efficiency by leveraging AI agents and agentic workflows to handle routine Microsoft Intune management tasks. * Improves license compliance and asset management through integrated Software Asset Management features. * Offers flexibility through customizable AI agents and workflows tailored to specific organizational requirements. Use the CSD 2.0 along with the Microsoft Intune spoke to deploy and revoke software deployments, and manage distributions on hosts. To use the Microsoft Intune spoke with CSD 2.0, you must activate Microsoft Intune spoke and CSD 2.0. The Microsoft Intune spoke contains actions that CSD 2.0 uses to deploy software from a service catalog request and manage user and devices on Microsoft Intune servers. In addition, CSD 2.0 can manage license counts for deployed software using ServiceNow Software Asset Management, revoke software deployed by Microsoft Intune without user interaction, and manage lease periods. ## Available AI agents {#csd2-ms-intune__section_zd5_gqy_c3c} Install Now Assist for Integration Hub and start using the available AI agents. For more information, see [ServiceNow Otto for Integration Hub](https://www.servicenow.com/docs/Y_ulHyk23rZDpUMHAIeScg "Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions."). This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. The agents guide you through the required details, confirms actions for safety, and attempts to handle errors while performing operations. * In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger. You can also search for other available AI agents and add them to your agentic workflow. See [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information. * You can create a clone of the required spoke AI agent and customize it as per your requirement. See [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information about creating a clone. * See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for information about AI agents. {#csd2-ms-intune__ul_tjz_vtr_m2c} Available AI agents include:{#csd2-ms-intune__table_ejq_jpy_c3c__entry__2} | AI agent | Description | |-|-| | Microsoft Intune application assignment deletion AI agent | Enables users to delete application assignments in Intune. | | Microsoft Intune group deletion management AI agent | Enables users to delete groups in Microsoft Intune. | | Microsoft Intune application assignment creation AI agent | Enables users to create application assignments in Intune. | | Microsoft Intune group membership removal AI agent | Enables users to remove members (Devices, Users, or Owners) from groups in Microsoft Intune. | | Microsoft Intune group membership addition AI agent | Enables users to add members (devices, users, and owners) to groups in Intune. | | Microsoft Intune group creation management AI agent | Enables users to create groups in Microsoft Intune. | [ ] {#csd2-ms-intune__table_ejq_jpy_c3c} Note: * To access data or perform operations on data in the table that is associated with the AI agent, users must have the CSD Admin role. * Ensure that you install the latest version of Microsoft Intune spoke. * To use the AI agents, ensure that you are using the default connection that is available with the Microsoft Intune spoke. {#csd2-ms-intune__ul_s33_dvy_c3c} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Available sample agentic workflows {#csd2-ms-intune__section_cnj_try_c3c} Install Now Assist for Integration Hub and start using the available sample agentic workflows and AI agents. For more information, see [ServiceNow Otto for Integration Hub](https://www.servicenow.com/docs/Y_ulHyk23rZDpUMHAIeScg "Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions."). In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. Use the available sample agentic workflow in AI Agent Studio so that AI agents can coordinate to solve complex problems. To modify the available sample agentic workflow as per your requirement, see [Modify an agentic workflow](https://www.servicenow.com/docs/access?context=modify-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Available sample agentic workflow includes:{#csd2-ms-intune__table_chb_l90v_c3c__entry__4} | Sample agentic workflow | Description | AI agents used | Always ON by default? | |-|-|-|-| | Microsoft Intune Group Management Agentic Flow | Sample agentic workflow that coordinates between multiple AI agents to handle tasks that span across various functionalities in Microsoft Intune. | * Microsoft Intune application assignment creation AI agent * Microsoft Intune application assignment deletion AI agent * Microsoft Intune group membership addition AI agent * Microsoft Intune group creation management AI agent * Microsoft Intune group membership removal AI agent * Microsoft Intune group deletion management AI agent {#csd2-ms-intune__ul_jlj_j5c_d3c} | No Note: To activate the workflow, see [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). | [ ] {#csd2-ms-intune__table_chb_l90v_c3c} * **[Configure group assignments](https://www.servicenow.com/docs/RmARIN9JEwMFdbtFZ049tQ)** Configure group assignments for all the applications you want to deploy. * **[Verify the Microsoft Intune spoke records](https://www.servicenow.com/docs/KXut6xqaSh7aif1mDEDHeQ)** Verify that the spoke is integrated with CSD 2.0 after setting up and configuring the Microsoft Intune spoke and create server instance record to use Microsoft Intune spoke with CSD 2.0. * **[Store details of the Microsoft Intune server](https://www.servicenow.com/docs/b~zvPs9SWu88EY3Tm_R_wQ)** Create a server instance record to discover applications and store details of the Microsoft Intune server. * **[Set up a software model](https://www.servicenow.com/docs/1xGt7b2xbRe_YHO2Dkd4Dw)** Using the applications discovered on the Microsoft Intune server, set up a software model to manage licenses. * **[Define the Microsoft Intune configuration](https://www.servicenow.com/docs/N4yEl0RZYs7BvRa~sRfoPA)** Associate that software with a group through a Microsoft Intune configuration to create catalog items for Microsoft Intune software deployment or to configure your instance to revoke software through Microsoft Intune. * **[Create a catalog item for the Microsoft Intune applications](https://www.servicenow.com/docs/LON64BBV91ryWaeQ733g3w)** Create a catalog item for an application you want to offer for distribution from the service catalog using the applications discovered on the Microsoft Intune server. * **[Deployment process](https://www.servicenow.com/docs/QP2ZxrTO024iZk6~mHNkXw)** Order an application from a CSD 2.0 catalog item in the service catalog triggers the Order Client Software flow.