--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Ethoca spoke # Ethoca spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Ethoca spoke The Ethoca spoke enables ServiceNow customers to integrate their ServiceNow instance with Ethoca to efficiently manage card dispute resolution and fraud prevention. This integration provides access to detailed merchant data, subscription management, digital receipts, and dispute handling within the ServiceNow platform. Show full answer Show less The spoke requires an Integration Hub subscription and is designed for use with Consumer Clarity and Issuer Alerts Management applications. ## Key Features * Streamlines dispute resolution by facilitating collaboration between issuers and merchants through Ethoca Alerts throughout the dispute lifecycle. * Enables resolution of cases at the pre-dispute stage, reducing disputes and chargebacks, benefiting both issuers and cardholders. * Provides enriched merchant and transaction information for better dispute management. ## Requirements and Dependencies * An active Integration Hub subscription is required. * Ethoca configuration details must be provided, including certificate, key alias, consumer key, and keystore password. * Dependent plugins must be installed: * ServiceNow Integration Hub Runtime * ServiceNow Integration Hub Action Step - REST * Some plugins may require additional licenses if used outside the spoke. ## Spoke Actions The Ethoca spoke offers several actions to support dispute management and alert processing: * **Consumer Clarity:** Look up Consumer Clarity to display credit card transaction details with clear merchant information. * **Issuer Alerts Management:** * Create Transaction Alert: Submit batches of confirmed fraud or dispute transactions to Ethoca. * Look up Transaction Alert Status by Batch: Check processing status of submitted transactions. * Look up Alert Status: Retrieve status of alerts delivered to merchants. * Look up Alert Outcome by Batch Stream: Get paginated lists of alerts and outcomes by batch ID (requires installation of the Data Stream plugin). ## Connection and Credential Management Integration Hub uses connection and credential aliases, including OAuth credentials, to simplify configuration across multiple environments. This approach avoids repetitive updates when connection details change and streamlines spoke setup. For detailed configuration guidance, customers should refer to the Ethoca spoke setup documentation. Integrate ServiceNow instance with your Ethoca account to manage card dispute resolution and prevent fraud. By using this spoke, you can access detailed merchant information and subscription control, view digital receipts, and manage their disputes. ## Request apps on the Store {#ethoca-spoke__section_nkn_hkc_wyb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#ethoca-spoke__inline-send-to-store} ## Integration Hub subscription {#ethoca-spoke__section_pww_xtr_zyb} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#ethoca-spoke__section_sjb_mpw_bsb} Ethoca spoke v3.0.0 is the latest version. For version history of the spoke, see [Ethoca Spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-ethoca-spoke.html). ## Supported versions {#ethoca-spoke__section_wvy_x5y_xyb} This spoke was built for Consumer Clarity and Issuer Alerts Management . ## Key features {#ethoca-spoke__section_qxz_hkc_wyb} * Streamlines dispute resolution processes * Facilitates collaboration between issuers and participating merchants through Ethoca Alerts during the dispute lifecycle * Resolves cases at the pre-dispute stage, benefiting both issuers and cardholders * Reduces the occurrence of disputes and chargebacks {#ethoca-spoke__ul_rxz_hkc_wyb} ## Spoke requirements {#ethoca-spoke__section_lyg_4st_g3b} * Integration Hub subscription * Ethoca configuration details such as, certificate, key alias, consumer key, and keystore password {#ethoca-spoke__ul_oxv_ctt_g3b} ## Spoke dependencies {#ethoca-spoke__section_ohv_lsk_xyb} Ensure that these dependent plugins are installed: * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) {#ethoca-spoke__ul_phv_lsk_xyb} Note: If used outside the spoke implementation, some of these plugins are licensable features and need appropriate licenses. ## Spoke actions {#ethoca-spoke__section_ayz_hkc_wyb} The Ethoca spoke provides actions to obtain enriched merchant and transaction information. Available actions include: {#ethoca-spoke__table_byz_hkc_wyb__entry__3} | Category | Action | Description | |-|-|-| | Consumer Clarity | Look up Consumer Clarity | Enables cardholders to view their credit card transactions with clear merchant information and transaction details. | | Issuer Alerts Management | Create Transaction Alert | Submits a batch of transactions (confirmed fraud or customer disputes) to Ethoca. These transactions are processed and delivered to merchants as alerts. | | Issuer Alerts Management | Look up Transaction Alert Status by Batch | Returns the processing status of previously submitted transaction requests. | | Issuer Alerts Management | Look up Alert Status | Provides the status of the alert delivered to the merchant. | | Issuer Alerts Management | Look up Alert Outcome by Batch Stream | Retrieves a list of alerts and their outcomes based on the Batch ID provided by the Submit Batch endpoint or Ethoca Notification Callback. Results are paginated with up to 50 alerts per request and a maximum of 1000 alerts per batch. Note: To enable the Look up Alert Outcome by Batch Stream action, install the ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) plugin. | [ ] {#ethoca-spoke__table_byz_hkc_wyb} ## Connection and credential alias requirements {#ethoca-spoke__section_hyz_hkc_wyb} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For information about setting up the spoke, see [Set up Ethoca spoke](https://www.servicenow.com/docs/ggaJHqAQEXpF0wvs~mhQ9A#set-up-ethoca-spoke "Integrate the ServiceNow instance with the Ethoca account using the using the OAuth protocol (version 1.0a) for the Consumer Clairty category and using Basic Auth credentials for the Issuers Alert Management category to authenticate ServiceNow requests.")