--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # F5 BIG-IP Spoke # F5 BIG-IP Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of F5 BIG-IP Spoke The F5 BIG-IP Spoke enables ServiceNow customers to manage servers and pools within the F5 BIG-IP system through automated workflows, subflows, and actions. It integrates with the ServiceNow Integration Hub and requires a subscription to use. This spoke supports BIG-IP version 13.1.0 and is currently available in version 1.3.0. Show full answer Show less ## Key Features * **Sample Flows:** Draft flows demonstrate automating F5 tasks such as creating virtual servers, associating them to pools, and adding pool members via Service Catalog requests. * **Sample Subflows:** Includes subflows like pool management that create and manage pools in the BIG-IP system. * **Actions:** Automate key F5 BIG-IP tasks including: * Pool Management - create, check health, add/remove/enable/disable members, and delete pools * Server Management - create, update, delete virtual servers, and add profiles to control network traffic * **AI Agents:** Provides standalone AI agents for managing pools and servers in the BIG-IP system. Agents can be cloned and customized to fit specific workflows and require appropriate user roles and permissions. * **Connection and Credential Aliases:** Uses aliases to manage connection and credential information for easier configuration and maintenance across environments. The main connection alias is `F5BIGIP`, which requires a HTTP connection and credentials matching the BIG-IP host. * **MID Server Support:** Supports running actions via REST calls either directly on the instance or through a MID Server. Proper configuration of MID Server and connection records is necessary to enable this. ## Practical Benefits * Automates F5 BIG-IP system management directly from ServiceNow, streamlining network traffic control and server pool management. * Reduces manual effort and errors by providing reusable flows, subflows, and actions integrated into ServiceNow workflows. * Enables AI-driven automation through pre-built AI agents that can be tailored to specific operational needs. * Simplifies credential and connection management using aliases, improving security and reducing administrative overhead. * Supports flexible deployment with options to run integrations locally or via MID Servers, enhancing scalability and security in diverse IT environments. ## Requirements and Next Steps * Ensure Integration Hub subscription is active. * Verify installation of dependent plugins: IntegrationHub Action Step - REST and IntegrationHub Runtime. * Set up connection and credential aliases for the F5 BIG-IP system. * Configure MID Server if REST calls are to be run outside the ServiceNow instance. * Review and customize sample flows, subflows, or AI agents according to your automation needs. Manage servers and pools in the F5 BIG-IP system. ## Request apps on the Store {#f5-spoke__section_jkh_l2f_mjb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#f5-spoke__inline-send-to-store} ## Integration Hub subscription {#f5-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke dependencies {#f5-spoke__section_h4k_ml1_3lb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) {#f5-spoke__ul_xpv_nfj_flb} Note: Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager. ## Supported version {#f5-spoke__section_rhk_z45_xgb} BIG-IP 13.1.0. ## Spoke version {#f5-spoke__section_h2f_fwh_35b} F5 BIG-IP spoke v1.3.0 is the latest version. For version history of the spoke, see [F5 BIG-IP spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-f5.html).{#f5-spoke__f5-big-ip-ver} ## Spoke flows {#f5-spoke__section_y1q_3h4_gfb} The F5 BIG-IP spoke provides sample flows in the draft state to demonstrate automating F5 tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include: {#f5-spoke__table_q45_mh4_gfb__entry__2} | Flow | Description | |-|-| | Local Traffic Management Using F5 Big-IP | Creates a virtual server, associates it to a pool, and adds pool member in the BIG-IP system from a ServiceNow Service Catalog request. | [ ] {#f5-spoke__table_q45_mh4_gfb} ## Spoke subflows The F5 BIG-IP spoke provides sample subflows to demonstrate automating F5 tasks. Available sample subflows include: {#f5-spoke__table_wlc_xcg_xgb__entry__2} | Flow | Description | |-|-| | F5 Server - Pool Management | Creates a pool in the BIG-IP system and manages it. | [ ] {#f5-spoke__table_wlc_xcg_xgb} ## Spoke actions {#f5-spoke__section_zqb_zzn_gfb} The F5 BIG-IP spoke provides actions to automate F5 tasks when events occur in ServiceNow. Available actions include: {#f5-spoke__table_qpz_ktb_x2b__entry__3} | Category | Action | Description | |-|-|-| | Pool Management | Create Pool | Creates a pool in the BIG-IP system. | | Pool Management | Add Pool Member | Creates a pool member in the BIG-IP system. | | Pool Management | Check Pool | Checks pool health in BIG-IP system. Returns whether the pool is available, unavailable, offline, or if the status is unknown. | | Pool Management | Delete Pool | Deletes a pool from the BIG-IP system. | | Pool Management | Disable Pool Member | Disables a pool member in the BIG-IP system. | | Pool Management | Enable Pool Member | Enables a pool member of a specified pool in the BIG-IP system. | | Pool Management | Get Pool Members | Retrieves the list of members of a specified pool from the BIG-IP system. | | Pool Management | Remove Pool Member | Deletes a pool member in the BIG-IP system. | | Server Management | Add Profile to Virtual Server | Adds a profile to a virtual server in the BIG-IP system. Profiles enable you to control network traffic. For example, you can enable HTTP connections to the virtual server. | | Server Management | Create Virtual Server | Creates a virtual server in the BIG-IP system. | | Server Management | Delete Virtual Server | Deletes a virtual server from the BIG-IP system. | | Server Management | Update Virtual Server | Updates virtual server attributes in the BIG-IP system. | [ ] {#f5-spoke__table_qpz_ktb_x2b} ## Available AI agents {#f5-spoke__section_htt_wk2_n2c} Install Now Assist for Integration Hub and start using the available AI agents. For more information, see [ServiceNow Otto for Integration Hub](https://www.servicenow.com/docs/Y_ulHyk23rZDpUMHAIeScg "Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions."). This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. * In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger. You can also search for other available AI agents and add them to your agentic workflow. See [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information. * You can create a clone of the required spoke AI agent and customize it as per your requirement. See [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information about creating a clone. * See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for information about AI agents. {#f5-spoke__ul_tjz_vtr_m2c} Available AI agents include: {#f5-spoke__table_xj1_2l2_n2c__entry__2} | AI Agent | Description | |-|-| | F5 BIG-IP pool management AI agent | Manages (that is, adds a pool member, fetches pool members, disable a pool member, removes a pool member, creates a pool, deletes a pool, verifies a pool) pools in BIG-IP system. | | F5 BIG-IP server management AI agent | Manages (that is, adds a profile to virtual server, deletes a virtual server, updates a virtual server, creates a virtual server) servers in BIG-IP system. | [ ] {#f5-spoke__table_xj1_2l2_n2c} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent. ## Connection and credential alias requirements {#f5-spoke__section_plx_qxg_gfb} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. This spoke uses this alias record to authorize actions. {#f5-spoke__table_nnk_g2h_gfb__entry__3} | Connection \& Credential alias | Description | Connection alias requirements | |-|-|-| | F5_BIG_IP | Connection to the F5 BIG-IP system. | * Connection type: HTTP * Connection URL: URL of the host machine where the F5 server is installed. {#f5-spoke__ul_atz_rsl_kfb} | [ ] {#f5-spoke__table_nnk_g2h_gfb} To use the spoke connection alias, create an associated Connection record and an associated Credential record. For information about setting up the spoke, see [Configure a connection for the F5 BIG-IP spoke](https://www.servicenow.com/docs/2TaJje~2IEQaSqaf2zqU2w "Integrate the ServiceNow instance and F5 using basic authentication to authenticate ServiceNow requests."). ## MID Server requirements {#f5-spoke__section_gyl_bwj_vdb} These actions use REST calls that can run either on an instance or, optionally, through a MID Server. Use the connection record associated with the F5 BIG-IP alias to configure where actions run and, if needed, specify MID Server selection attributes. For more information, see [MID server](https://www.servicenow.com/docs/access?context=mid-server-landing&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). To set up the MID Server for this spoke, see [Set up MID Server for a spoke](https://www.servicenow.com/docs/OEkPOX7xORDj2GD6UZwzjg "Configure MID Server settings on your ServiceNow instance that enables it to integrate with a third-party application via MID Server after you have set up the connection record for a spoke.").