--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Workplace from Facebook Spoke # Workplace from Facebook Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Manage users, groups, and notifications in Workplace from Facebook account from your ServiceNow instance. ## Request apps on the Store {#facebook-spoke__section_xbv_h2f_mjb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#facebook-spoke__inline-send-to-store} ## Integration Hub subscription {#facebook-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). Note: Workplace from Facebook is compatible with ServiceNow version, Paris with Patch 3 and later. ## Spoke version {#facebook-spoke__section_jdw_d2y_bsb} Workplace from Facebook spoke v4.2.0is the latest version. For version history of the spoke, see [Workplace from Facebook spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-workplace.html).{#facebook-spoke__fb-spkver} ## Spoke dependencies {#facebook-spoke__section_ejp_lkj_smb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) * ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) {#facebook-spoke__ul_xpv_nfj_flb} Note: Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager. ## Spoke subflows {#facebook-spoke__section_uln_xj4_3fb} The Workplace from Facebook spoke provides a sample subflow, Fetch Workplace from Facebook Groups that demonstrates automating group management tasks. To customize the sample flow, copy it to the required application scope. ## Spoke actions {#facebook-spoke__section_tw3_s34_3fb} The Workplace from Facebook spoke provides actions to manage users, groups, and notifications. Available actions include: {#facebook-spoke__table_qtg_f2z_gdf__entry__3} | Category | Action | Description | |-|-|-| | Group Management | Add User To Group | Adds a user to a group in Workplace from Facebook. | | Group Management | Create Group | Creates a group in Workplace from Facebook. | | Group Management | Deactivate Groups | Deactivates groups that have not been updated during the last execution of the Fetch Workplace from Facebook Groups subflow. | | Group Management | Lookup Group ID | Retrieves the group ID for a given group name in Workplace from Facebook. | | Group Management | Lookup Groups | List all groups in Workplace from Facebook. | | Group Management | Remove User From Group | Removes a user from a group in Workplace from Facebook. | | Group Post Management | Post Message | Posts a message to a Workplace from Facebook group. | | Group Post Management | Post Picture | Posts an image and message to a Workplace from Facebook group. | | Group Post Management | Post Change Details | Posts change request details in a Workplace from Facebook group. | | Group Post Management | Post Incident Details | Posts incident details in a Workplace from Facebook group. | | Group Post Management | Post Problem Details | Posts problem details in a Workplace from Facebook group. | | User Management | Lookup User ID | Retrieves the user ID from a registered email in Workplace from Facebook. | | User Management | Look up Organization Members Stream | Retrieves a list of  users in  Workplace from Facebook. | | User Management | Deactivate a User | Deactivates a Workplace from Facebook user. | | User Management | Create User | Creates a user in Workplace from Facebook. | | User Management | Look up User | Retrieves user details based on the user's registered email in Workplace from Facebook. | | Event Management | Look up Events Stream | Retrieves events of the Workplace from Facebook community. | | Knowledge Library Category Management | Look up Knowledge Library Categories Stream | Retrieves the knowledge library categories created in Workplace from Facebook. | | Message Management | Look up Conversations Stream | Retrieves conversations of the specified user. | | Message Management | Look up Feeds Stream | Retrieves feeds on the specified group. | | Message Management | Send Change Details | Sends change details to user in a Workplace from Facebook group. | | Message Management | Send Image | Sends an image or file to users in Workplace from Facebook. | | Message Management | Send Incident Details | Sends incident details to user in a Workplace from Facebook group. | | Message Management | Send Message | Sends messages to users in Workplace from Facebook. | | Message Management | Send Problem Details | Sends problem details to user in a Workplace from Facebook group. | [ ] {#facebook-spoke__table_qtg_f2z_gdf} ## Spoke modules {#facebook-spoke__section_tzf_blj_smb} The Workplace from Facebook spoke adds a Workplace from Facebook application to your ServiceNow instance and includes these modules:{#facebook-spoke__table_s4g_hlj_smb__entry__2} | Module | Description | |-|-| | Credentials | Displays the credentials records created for the Workplace from Facebook spoke. You can create credential records as per your requirement. For example, a credential record for each Workplace from Facebook instance. | | Install on your Workplace | Displays the default credential record to set up the Workplace from Facebook spoke. For more information, see [Set up Workplace from Facebook spoke](https://www.servicenow.com/docs/SlnEAML~ARBTpAggIL4FvA#set-up-fb-wp "Integrate the ServiceNow instance and your Workplace from Facebook account using the Workplace from Facebook credentials to authenticate ServiceNow requests."). | | Groups Cache | Displays details of the groups in Workplace from Facebook. When you click Synchronise Cache, the Fetch Workplace from Facebook Groups subflow is triggered and the groups details are retrieved. | [ ] {#facebook-spoke__table_s4g_hlj_smb} For information about setting up the spoke, see [Set up Workplace from Facebook spoke](https://www.servicenow.com/docs/SlnEAML~ARBTpAggIL4FvA#set-up-fb-wp "Integrate the ServiceNow instance and your Workplace from Facebook account using the Workplace from Facebook credentials to authenticate ServiceNow requests.").