--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Google Docs Spoke # Google Docs Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Google Docs Spoke The Google Docs spoke enables ServiceNow customers to manage Google Docs documents directly from their ServiceNow instance. It facilitates document creation, updating, and content management through automated actions triggered by events in ServiceNow. Show full answer Show less This spoke requires an Integration Hub subscription and a Google Cloud account to operate. It is compatible with Google Docs v1 and possibly later versions. Installation depends on certain plugins such as ServiceNow Flow Designer - Dynamic Inputs, IntegrationHub Action Step - REST, and IntegrationHub Runtime, some of which may require additional licenses. ## Key Features * **Document Management Actions:** Automate tasks including creating documents, adding headers and footers, retrieving document details in JSON format, searching for text within documents, and updating document content with HTML. * **AI Agents Integration:** Includes AI agents that simulate human-like intelligence to perform Google Docs management tasks. These agents can be incorporated into agentic workflows using large language model (LLM) instructions for enhanced automation. * **AI Agent Customization:** Customers can clone and customize AI agents to fit specific requirements, enabling tailored document management workflows. * **Connection and Credential Management:** Utilizes Integration Hub aliases to manage OAuth credentials and connection information efficiently across multiple environments, minimizing the need for repeated configuration updates. ## Practical Benefits for ServiceNow Customers * Streamlines document workflows by integrating Google Docs functionalities within the ServiceNow platform. * Reduces manual effort and errors by automating document creation, updates, and searches through predefined actions and AI agents. * Enables flexible and scalable automation with AI agents that can be customized and combined into complex workflows. * Simplifies credential management, improving security and reducing administrative overhead when working in multiple environments. ## Next Steps * Ensure you have an Integration Hub subscription and a Google Cloud account before installing the spoke. * Verify that all dependent plugins are installed and appropriately licensed. * Set up connection and credential aliases to manage OAuth credentials effectively. * Explore available AI agents and consider creating agentic workflows to automate document management tasks. Manage documents in Google Docs from your ServiceNow instance. ## Request apps on the Store {#gdocs-spoke__section_xcf_3df_mjb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#gdocs-spoke__inline-send-to-store} ## Integration Hub subscription {#gdocs-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#gdocs-spoke__section_vqt_qg5_rvb} Google Docs spoke v1.3.0 is the latest version. For version history of the spoke, see [Google Docs spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-google-docs.html).{#gdocs-spoke__google-docs-ver} ## Supported versions {#gdocs-spoke__section_zjt_sh4_zgb} This spoke was built for Google Docs v1, but may be compatible with later versions. ## Spoke requirements {#gdocs-spoke__section_cqn_msx_qlb} Google Cloud account. ## Spoke dependencies {#gdocs-spoke__section_tmn_vsx_qlb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs) * ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) {#gdocs-spoke__ul_p1h_xsx_qlb} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#gdocs-spoke__section_b43_3h2_hfb} The Google Docs spoke provides actions to automate Google Docs tasks when events occurs in your ServiceNow instance. Available actions include: {#gdocs-spoke__table_u1p_kh2_hfb__entry__3} | Category | Action | Description | |-|-|-| | Document Management | Create Document | Creates a document in Google Docs. | | Document Management | Create Footer | Creates a footer in the specified document. | | Document Management | Create Header | Creates a header in the specified document. | | Document Management | Get Document Details | Retrieves the structure of the specified document as a JSON object. | | Document Management | Search Text in Document | Searches for the required document based on the search text or content. | | Document Management | Update Document | Updates the content of a document with the provided HTML content. | [ ] {#gdocs-spoke__table_u1p_kh2_hfb} ## Available AI agents {#gdocs-spoke__section_hml_5yz_n2c} Install Now Assist for Integration Hub and start using the available AI agents. For more information, see [ServiceNow Otto for Integration Hub](https://www.servicenow.com/docs/Y_ulHyk23rZDpUMHAIeScg "Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions."). This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. * In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger. You can also search for other available AI agents and add them to your agentic workflow. See [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information. * You can create a clone of the required spoke AI agent and customize it as per your requirement. See [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information about creating a clone. * See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for information about AI agents. {#gdocs-spoke__ul_tjz_vtr_m2c} Available AI agents include: {#gdocs-spoke__table_dvy_xyz_n2c__entry__2} | AI Agent | Description | |-|-| | Google Docs document management AI agent | Manage documents (that is, create document, create header or footer, get document details, search text in document) in Google Docs. | [ ] {#gdocs-spoke__table_dvy_xyz_n2c} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent. ## Connection and credential alias requirements {#gdocs-spoke__section_ibn_pj2_hfb} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For information about setting up the spoke, see [Set up the Google Docs](https://www.servicenow.com/docs/0tu4gkKZalxrnprEtt9Ysg#setup-gdocs "Integrate the ServiceNow instance and Google Docs by creating a custom OAuth application in G Suite credentials to authenticate ServiceNow requests.").