--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # GoTo Spoke # GoTo Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of GoTo Spoke The GoTo spoke in ServiceNow enables customers to view and analyze usage data for GoTo software subscriptions such as GoToMeeting, GoToWebinar, and GoToConnect. It helps identify stale licenses, allowing organizations to reclaim them and optimize their software spend. This spoke requires an Integration Hub subscription and is designed for compatibility with LogMeIn Admin Center v5.29.0 and later versions. Show full answer Show less ## Key Features * **Usage Analysis:** Provides detailed insights into user activities and license utilization for GoTo products. * **License Management:** Allows listing all product licenses and removing users from specific licenses to manage license allocation efficiently. * **Meeting and Webinar Reporting:** Generates historical and upcoming meeting reports and lists all webinars associated with a GoTo account. * **User Management:** Supports actions like deleting users, retrieving authenticated user details, and listing all users within a GoTo account. * **Integration Hub Dependencies:** Requires specific ServiceNow Integration Hub plugins for runtime, REST action steps, and data stream templates to ensure proper functionality. * **Connection and Credential Management:** Uses aliases to streamline connection and credential handling across multiple environments, simplifying maintenance and updates. ## Practical Considerations for ServiceNow Customers * Ensure you have a GoTo admin account to use all available actions effectively. * Verify that the required Integration Hub plugins are installed and properly licensed to avoid installation or operational issues. * Use the spoke's automation capabilities to integrate GoTo software usage data into your workflows, enhancing visibility and control over software assets. * Leverage reporting actions to monitor meeting and webinar activities, supporting compliance and operational insights. * Manage user licenses proactively by identifying inactive users and reclaiming licenses to optimize costs. * Utilize connection aliases to minimize configuration overhead and simplify credential management across environments. The GoTo spoke provides actions to view and analyze meaningful usage data for GoTo software subscriptions. Analyze usage for GoToMeeting, GoToWebinar, and GoToConnect to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings. ## Request apps on the Store {#goto-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#goto-spoke__inline-send-to-store} ## Integration Hub subscription {#goto-spoke__section_rph_xyc_n4b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#goto-spoke__section_c4m_4rv_bsb} GoTo spoke v2.0.1 is the latest version. For version history of the spoke, see [GoTo Spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-goto-spoke.html).{#goto-spoke__goto-spk-ver} ## Supported versions {#goto-spoke__section_sph_xyc_n4b} This spoke was built for LogMeIn Admin Center v5.29.0, but may be compatible with later versions. ## Spoke requirements {#goto-spoke__section_vph_xyc_n4b} GoTo admin account. ## Spoke dependencies {#goto-spoke__section_xph_xyc_n4b} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) {#goto-spoke__ul_e3x_p4g_h4b} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#goto-spoke__section_dqh_xyc_n4b} The GoTo spoke provides actions to automate GoTo tasks when events occur in your ServiceNow instance. Available actions include: {#goto-spoke__table_eqh_xyc_n4b__entry__3} | Category | Action | Description | |-|-|-| | Connect Management | Look up Connect Users Stream | Retrieves a list of all users with a GoToConnect license within a GoTo account. | | Connect Management | Look Up User Activity Summary Stream | Retrieves a summary of all user activities, including information about the set of users and their associated metrics. | | Connect Management | Look Up User Activity Details Stream | Retrieves the activity records of the specific user. | | License Management | Look Up Licenses | Retrieves a list of all product licenses within a GoTo account. | | License Management | Remove User License | Removes a user from a specified product license. | | Meeting Management | Get Historical Meeting Report | Reports the meeting history of all organizers within a GoTo account during a given date range. | | Meeting Management | Get Upcoming Meeting Report | Reports meetings that are scheduled for all organizers within a GoTo account during a given date range. | | User Management | Delete User | Deletes a user from a GoTo account. | | User Management | Look up Authenticated User | Retrieves details of the authenticated user, including information about the accounts the user holds. | | User Management | Look up Users | Retrieves a list of all users within a GoTo account. | | Webinar Management | Get Webinars | Retrieves a list of all webinars for a GoTo account. | [ ] {#goto-spoke__table_eqh_xyc_n4b} Note: This spoke has a Look up User action and Software Asset Management related actions only. ## Connection and credential alias requirements {#goto-spoke__section_kqh_xyc_n4b} Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=australia&pubname=australia-platform-security&ft:locale=en-US). For information about setting up the spoke, see [Set up the GoTo spoke](https://www.servicenow.com/docs/CT9G7be7DtPFmJNEr8SZyA#setup-goto "Integrate the ServiceNow instance and GoTo by creating a custom OAuth client in GoTo to authenticate ServiceNow requests.").