---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Jack Henry jXchange Spoke

# Jack Henry jXchange Spoke {#jha-spoke__jha-spk1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of Jack Henry jXchange Spoke

The Jack Henry jXchange Spoke enables your ServiceNow instance to integrate directly with your Jack Henry jXchange account, providing access to customer and account information.
This integration is designed to streamline financial services operations by automating data retrieval and updates related to customers, accounts, and transactions.
Show full answer Show less  
Note that starting with the Utah release, the application name was updated to Financial Services Operations Integration with Jack Henry jXchange.

## Key Features

* **Sample Flows and Subflows:** Pre-built flows such as "Look up Transactions Updates" and "Get Customers Information" demonstrate how to automate data retrieval tasks. These flows can be customized by copying them into a new application scope.
* **Automation Actions:** The spoke provides actions to manage customer information and financial accounts, including looking up customer details by ID, retrieving financial accounts and transactions streams, and updating deposit balances.
* **Modules:** Adds the Financial Services Operations application to your ServiceNow instance with modules for Customers and Accounts. Navigating these modules triggers actions that fetch current data from the Jack Henry jXchange service.
* **Integration Hub Dependency:** Requires an Integration Hub subscription and several dependent plugins such as IntegrationHub Runtime, SOAP Action Step, Complex Object, and Flow Designer Dynamic Outputs.
* **Connection Management:** Utilizes connection and credential aliases within Integration Hub to simplify managing connection details across multiple environments without needing to update actions individually.

## Requirements and Setup

* You must coordinate with your Jack Henry jXchange administrator to gather essential account details, including username, password, consumer name, product, routing ID, environment, and SOAP connection URL.
* Ensure required ServiceNow plugins and licenses are active to support the spoke's functionality.
* Follow setup instructions to configure the connection and credential aliases for seamless integration.

## What to Expect

By implementing the Jack Henry jXchange Spoke, ServiceNow customers can automate access to critical financial customer data and transactions, improving operational efficiency and accuracy. The spoke supports customizable automation workflows and actions tailored to financial services use cases, enabling more streamlined service management and faster response times.  
Integrate ServiceNow instance with your Jack Henry jXchange account to access customer and account information.  
Important:  
Starting with the Utah release, the Financial Services Operations Integration with Jack Henry Associates (JHA) jXchange application has been renamed to Financial Services Operations Integration with Jack Henry jXchange.

## Request apps on Store {#jha-spoke__section_llh_zy5_f5b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Integration Hub subscription {#jha-spoke__section_wxw_4y5_f5b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).

## Spoke version {#jha-spoke__section_fq1_3bl_q5b}

The current version of the Jack Henry Associates jXchange spoke is v 3.0.2. For version history of the spoke, see [Jack Henry jXchange Spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-jha.html).{#jha-spoke__jack-henry-jxchg-ver}

## Spoke requirements {#jha-spoke__section_ayw_4y5_f5b}

Ensure that you contact Jack Henry jXchange admin and have these details ready:

* Username of your Jack Henry jXchange account.
* Password of your Jack Henry jXchange account.
* Valid Consumer Name.
* Valid Consumer Product.
* Institute Routing ID.
* Institute Environment.
* SOAP Connection URL.
{#jha-spoke__ul_byw_4y5_f5b}

## Spoke dependencies {#jha-spoke__section_cyw_4y5_f5b}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
* Complex Object (com.glide.cobject)
* ServiceNow Integration Hub Action Step - SOAP (com.glide.hub.action_step.soap)
* ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
* ServiceNow Flow Designer - Dynamic Outputs (com.glide.hub.dynamic_outputs)
{#jha-spoke__ul_dyw_4y5_f5b}  
Note:  
Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

## Spoke flows {#jha-spoke__section_eyw_4y5_f5b}

The Jack Henry jXchange spoke provides sample flows to demonstrate automating tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:  
{#jha-spoke__table_fyw_4y5_f5b__entry__2}

| Flow | Description |
|-|-|
| Look up Transactions Updates | Triggers the Look up Transactions Updates subflow and retrieves the latest transactions updates. |
| Sample Get Customers Information flow | Retrieves the customer information and logs it. |
[ ]

{#jha-spoke__table_fyw_4y5_f5b}

## Spoke subflows {#jha-spoke__section_gyw_4y5_f5b}

The Jack Henry jXchange spoke provides a sample subflow, Look up Transactions Updates subflow to demonstrate retrieving the latest transactions updates. To customize the sample subflow, copy it to a new application
scope.

## Spoke actions {#jha-spoke__section_iyw_4y5_f5b}

The Jack Henry jXchange spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include:  
{#jha-spoke__table_pv_hhy_qvb__entry__3}

| Category | Action | Description |
|-|-|-|
| Customer Information Management | Look up Customer Information by ID | Retrieves customer information based on customer identifier. |
| Customer Information Management | Look up Customers Information Stream | Retrieves customer information existing on a service provider. |
| Financial Account Information Management | Look up Financial Account by Account Details | Retrieve financial account information of a customer by account details existing on a service provider. |
| Financial Account Information Management | Look up Financial Accounts Stream | Retrieves financial account information of customers existing on a service provider. |
| Financial Account Information Management | Look up Financial Transactions Stream | Retrieves financial account transactions of an account existing on a service provider. |
| Financial Account Information Management | Update Financial Account Deposit Balance | Updates deposit balance of a financial account existing on a service provider. |
[ ]

{#jha-spoke__table_pv_hhy_qvb}

## Spoke module {#jha-spoke__section_kyw_4y5_f5b}

The Jack Henry jXchange spoke adds the Financial Services Operations application to your instance and includes these modules:{#jha-spoke__table_lyw_4y5_f5b__entry__2}

| Module | Description |
|-|-|
| Customers | Retrieves and displays the customer data from your Jack Henry jXchange account. When a user navigates to, JHARemote TablesCustomers, the Look up Customers Information Stream action is triggered and data is retrieved. |
| Accounts | Retrieves and displays the account data from your Jack Henry jXchange account. When a user navigates to, JHARemote TablesAccounts, the Look up Financial Accounts Stream action is triggered and data is retrieved. |
[ ]

{#jha-spoke__table_lyw_4y5_f5b}

## Connection and credential alias requirements {#jha-spoke__section_pyw_4y5_f5b}

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information
profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.
For information about setting up the spoke, see [Set up the Jack Henry jXchange spoke](https://www.servicenow.com/docs/EmM9TTIvBbl3wpUv1FlFRQ "Integrate ServiceNow and Jack Henry jXchange account by using the Jack Henry jXchange connection and credential record to authenticate ServiceNow requests.").

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