---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Microsoft Teams Spoke

# Microsoft Teams Spoke {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Microsoft Teams Spoke

The Microsoft Teams Spoke is an Integration Hub spoke that enables ServiceNow customers to post messages and details of incident, problem, and change records directly to Microsoft Teams channels via webhook connectors.
This integration requires an active Integration Hub subscription and facilitates streamlined communication by sharing ServiceNow record information within Teams.
Show full answer Show less  
Important: Starting with the Yokohama release, this spoke is being prepared for future deprecation and will no longer be activated on new instances, though existing support continues. For the latest experience, customers should consider using the Microsoft Teams Graph Spoke.

## Key Features

* **Post a Message:** Send custom messages to Microsoft Teams channels by specifying a webhook URL, title, and message content.
* **Post Change Details:** Share detailed information about ServiceNow change records to a Teams channel using a webhook.
* **Post Incident Details:** Send ServiceNow incident record information to Teams channels.
* **Post Problem Details:** Share problem record details within Microsoft Teams channels.

## Inputs and Configuration

All Microsoft Teams actions require the following inputs to customize the message:

* **Webhook URL (Required):** The Microsoft Teams incoming webhook URL must be set up beforehand to enable message posting.
* **Title (Optional):** A title for the message posted to Teams.
* **Additional Message (Optional):** A custom message that can precede the record details.
* **Override Default Fields (Optional):** Specify a comma-separated list of record fields to send instead of the default fields (Short Description, Category, State, Priority, Assignment Group).
* **Theme Color (Optional):** Hex color code to visually highlight the message in Teams.
* **Action URL and Name (Optional):** Define a button URL and label to enable users to navigate to a specified page from the Teams message.

## Practical Use

ServiceNow customers can integrate these actions within flow designer workflows. For example, a flow can automatically post details of newly created high-priority incidents to a Teams channel with a specified theme color for immediate visibility and streamlined incident management collaboration.  
The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change
record details to Microsoft Teams channels.

## Integration Hub
subscription {#microsoft-teams-spoke__section_rsf_yvb_l3b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).  
Important:  
Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

For more information, search for the term <kbd class="ph userinput">Microsoft Teams Spoke for ServiceNow IntegrationHub</kbd> in .

## Spoke version {#microsoft-teams-spoke__section_ktb_trw_bsb}

Microsoft Teams spoke v1.1.3 is the latest version.{#microsoft-teams-spoke__ms-teams-ver}

## Microsoft Teams actions {#microsoft-teams-spoke__section_aph_phs_fbb}

The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:{#microsoft-teams-spoke__table_akr_4d4_lbb__entry__2}

| Action | Description |
|-|-|
| Post a Message | Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send. |
| Post Change Details | Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send. |
| Post Incident Details | Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send. |
| Post Problem Details | Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send. |
[ ]

{#microsoft-teams-spoke__table_akr_4d4_lbb}

## Microsoft Teams Inputs {#microsoft-teams-spoke__section_sfp_4hs_fbb}

The following inputs are common to the Microsoft Teams actions: {#microsoft-teams-spoke__table_xcr_jvg_mbb__entry__2}

| Input | Description |
|-|-|
| \[Required\] Webhook URL | The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation. |
| \[Optional\] Title | Title of the message. |
| \[Optional\] Additional Message | Add a message before the record details. |
| \[Optional\] Override Default Fields | You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group. |
| \[Optional\] Theme Color (Hex) | Hex code value of color to highlight the message. |
| \[Optional\] Action URL | URL to the page that opens when you click the button. For more information, see <https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL>. |
| \[Optional\] Action Name | Name of the action that you can automate with the flow. |
[ ]

{#microsoft-teams-spoke__table_xcr_jvg_mbb}

## Example {#microsoft-teams-spoke__section_xtp_phs_fbb}

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.