--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # ServiceNow Otto for Integration Hub # ServiceNow Otto for Integration Hub {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Integration Hub ServiceNow Otto for Integration Hub leverages AI agents powered by Large Language Models (LLMs) to automate tasks that range from simple responses to complex problem-solving within your ServiceNow environment. These AI agents interact conversationally via Integration Hub spoke actions, enabling a human-like interface to streamline business workflows such as incident resolution or case management. Show full answer Show less ## Key Features * **AI Agents:** Autonomous, intelligent agents designed to perform tasks by gathering data, making decisions, and executing actions within ServiceNow workflows. * **Conversational Interface:** Allows users to interact with business processes through natural language, enhancing automation and user experience. * **Meeting Scheduler AI Agent:** A prebuilt agent that organizes meetings by checking room availability, inviting participants with their email and timezone details, scheduling calendar events, and generating Zoom meeting links. * **Role Masking and Security:** Access to AI agents and agentic workflows is controlled through role-based security, ensuring only authorized users can interact with specific agents. Administrators must configure security controls accordingly. * **Application Version and Compatibility:** Supported on the Australia release of the ServiceNow platform, with the latest application version being v2.3.2. It is important to keep the application up to date for best performance. ## Key Outcomes * Automate repetitive and complex tasks using AI agents that simulate human intelligence, increasing operational efficiency. * Enhance user interactions with business workflows through a conversational and intuitive interface. * Streamline meeting scheduling processes by automating calendar event creation and meeting link generation. * Maintain security and compliance by enforcing role-based access controls on AI agents and workflows. ## Next Steps for Customers * Ensure your ServiceNow platform is on the Australia release and update to ServiceNow Otto for Integration Hub v2.3.2. * Install the application to access AI agents and configure conversational spoke actions. * Set up security controls to manage user access based on roles for agentic workflows. * Explore Workflow Studio and Generative AI skills documentation to customize conversational experiences and skills. Use the ServiceNow Otto AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions. ## Request apps on Store {#now-assist-spokes__section_gr3_fnp_ddc} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. ## Capabilities {#now-assist-spokes__section_iz4_zmt_k2c} AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Otto products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents. Perform business actions through conversational interface like Otto. Unlock the interactive conversational experience to automate your business workflows. ## Dependency {#now-assist-spokes__section_yjy_d14_1fc} Before using ServiceNow Otto for Integration Hub, confirm that you are using the latest platform version. ## Supported version {#now-assist-spokes__section_tc2_xnt_k2c} The ServiceNow Otto for Integration Hub application is supported on Australia release. Important: Ensure that you install the latest available version of the ServiceNow Otto for Integration Hub application. ## Application version {#now-assist-spokes__section_qr2_5xp_chc} ServiceNow Otto for Integration Hub v2.3.2 is the latest version. ## Activation of the application {#now-assist-spokes__section_xyl_34t_k2c} After installing the ServiceNow Otto for Integration Hub application, you can use the available AI agents and configure the available conversational spoke actions. * See Otto to learn about AI agents. * See to learn more about configuring the conversational settings. * See to learn more about creating and configuring the conversational skill from Workflow Studio. * See in [Generative AI skills in the Platform workflow](https://www.servicenow.com/docs/access?context=now-assist-on-now-platform&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to learn more about conversation experience and skills. {#now-assist-spokes__ul_w2p_v4t_k2c} ## Available AI agents {#now-assist-spokes__section_ch4_yxp_chc} This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. Available AI agent includes, [Meeting scheduler AI agent](https://www.servicenow.com/docs/AaqH6VTDJ_yWI53NnAdLVw "ServiceNow Otto for Integration Hub application provides standalone AI agent that mimics human-like intelligence to perform tasks in your ServiceNow instance. Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events.") that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting. ## Role masking {#now-assist-spokes__section_q5r_pck_4hc} Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=implement-aias-security-new&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).