--- sourceDocument: Australia Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications Release : - australia ft:locale : - en-US ft:publication_title : - Australia Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Roadmunk Spoke # Roadmunk Spoke {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Roadmunk Spoke The Roadmunk spoke integrates with ServiceNow to provide actionable insights and automation capabilities for managing Roadmunk software subscriptions. It enables customers to analyze usage data to identify inactive licenses and reclaim them, helping optimize license utilization and reduce costs. Show full answer Show less This spoke requires an Integration Hub subscription and appropriate licenses for dependent plugins. It is designed primarily for Roadmunk June 2021 release but may work with later versions. ## Key Features * **Account Management:** Retrieve detailed information about your Roadmunk account. * **Feedback Management:** Access and list all feedback associated with your Roadmunk account. * **Idea Management:** Retrieve all ideas linked to your Roadmunk environment. * **Roadmap Management:** Fetch all roadmaps within your account for analysis and planning. * **User Management:** * List all users in your Roadmunk account or from files attached to ServiceNow records. * Deactivate users to efficiently manage license allocation. These actions enable automated workflows triggered by ServiceNow events to maintain accurate user and license records. ## Requirements and Dependencies * Roadmunk account with an Account Admin role. * Integration Hub subscription for ServiceNow. * Dependent ServiceNow plugins including Integration Hub Runtime, REST Action Step, and Data Stream Action Template. Some require additional licenses if used beyond the spoke. * Use of connection and credential aliases to streamline management of credentials across multiple environments without repeated updates. ## Practical Benefits By deploying the Roadmunk spoke, ServiceNow customers can: * Gain visibility into Roadmunk license usage to identify and reclaim stale licenses, optimizing software spend. * Automate user management tasks such as deactivation to maintain compliance and reduce manual effort. * Leverage feedback, ideas, and roadmap data within ServiceNow workflows for better strategic planning and collaboration. The Roadmunk spoke provides actions to view and analyze meaningful usage data for Roadmunk software subscriptions. Analyze usage for your Roadmunk account to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings. ## Request apps on the Store {#roadmunk-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#roadmunk-spoke__inline-send-to-store} ## Integration Hub subscription {#roadmunk-spoke__section_jy4_wm2_gqb} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#roadmunk-spoke__section_fk2_hww_gwb} Roadmunk spoke v1.7.1 is the latest version. For version history of the spoke, see [Roadmunk spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-sn-roadmunk.html).{#roadmunk-spoke__roadmunk-ver} ## Supported versions {#roadmunk-spoke__section_rcz_wm2_gqb} This spoke was built for the Roadmunk June 2021 release version, but may be compatible with later versions. ## Spoke requirements {#roadmunk-spoke__section_ucz_wm2_gqb} Roadmunk account with an Account Admin user role. ## Spoke dependencies {#roadmunk-spoke__section_wcz_wm2_gqb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) {#roadmunk-spoke__ul_q1l_m1s_2pb} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#roadmunk-spoke__section_cdz_wm2_gqb} The Roadmunk spoke provides actions to automate Roadmunk tasks when events occurs in your ServiceNow instance. Available actions include: {#roadmunk-spoke__table_ddz_wm2_gqb__entry__3} | Category | Action | Description | |-|-|-| | Account Management | Look up Account | Retrieves information about a Roadmunk account. | | Feedback Management | Look up Feedback Stream | Retrieves a list of all feedback. | | Idea Management | Look up Ideas Stream | Retrieves a list of all ideas. | | Roadmap Management | Look up Roadmaps Stream | Retrieves a list of all roadmaps. | | User Management | Look up Users Stream | Retrieves a list of all users within an account. | | User Management | Look up Users Using File | Retrieves a list of users from a file that is attached to a record. | | User Management | Deactivate User | Deactivates a Roadmunk user. | [ ] {#roadmunk-spoke__table_ddz_wm2_gqb} Note: This spoke has a Look up User action and Software Asset Management related actions only. ## Connection and credential alias requirements {#roadmunk-spoke__section_jdz_wm2_gqb} Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=australia&pubname=australia-platform-security&ft:locale=en-US). For information about setting up the spoke, see [Set up the Roadmunk spoke](https://www.servicenow.com/docs/Mdk5Equc6wWLCdMgCMDcmA#setup-roadmunk "Integrate the ServiceNow instance and Roadmunk by using an API access token to authenticate ServiceNow requests.").