---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# SAP Commerce Cloud Spoke

# SAP Commerce Cloud Spoke {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The SAP Commerce Cloud spoke is built by Bristlecone, Inc. Retrieve shopping cart content, order details, and order history for a selected customer.

## Request apps on Store {#sap-commerce-cloud__section_xc0_4xg_3sb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
Starting on March 1st 2022, all SAP spokes will be available only on the Store.

## Integration Hub subscription {#sap-commerce-cloud__section_b3f_np4_xmb}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).

## Supported versions {#sap-commerce-cloud__section_wbw_nwr_1pb}

This spoke was built for SAP Commerce Cloud
Version: 2211-jdk21.1 but may be compatible with later versions.

## Spoke requirements {#sap-commerce-cloud__section_zbw_nwr_1pb}

SAP Commerce Cloud subscription.

## Spoke dependencies {#sap-commerce-cloud__section_bcw_nwr_1pb}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
* ServiceNow IntegrationHub action Step - REST (com.glide.hub.action_step.rest)
* Complex Object (com.glide.cobject)
* ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
{#sap-commerce-cloud__ul_ccw_nwr_1pb}  
Note:  
Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

## Spoke version {#sap-commerce-cloud__section_bbs_h2c_3sb}

[SAP Commerce Cloud Spoke](https://www.servicenow.com/docs/X9U6XxWZtrTq8JtPfOqUvw "The SAP Commerce Cloud spoke is built by Bristlecone, Inc. Retrieve shopping cart content, order details, and order history for a selected customer.") v1.1.0 is the latest version. For version history of the spoke, see [SAP Commerce Cloud spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-sap-commerce-cloud.html).{#sap-commerce-cloud__sap-commerce-cloud-spoke-ver}

## Spoke actions {#sap-commerce-cloud__section_hcw_nwr_1pb}

The SAP Commerce Cloud provides actions to automate tasks when events
occur in your ServiceNow instance. Available actions include:  
{#sap-commerce-cloud__table_icw_nwr_1pb__entry__3}

| Category | Action | Description |
|-|-|-|
| Order Management | Look Up Order Details | Retrieves order details of the specified order. |
| Order Management | Look Up Orders | Retrieves the order history for the specified user ID. |
| Shopping Cart | Look Up Shopping Cart | Retrieves the shopping cart content for the specified user ID. |
[ ]

{#sap-commerce-cloud__table_icw_nwr_1pb}

## Connection and credential alias requirements {#sap-commerce-cloud__section_ocw_nwr_1pb}

Integration Hub uses aliases to manage connection
and credential information. Using an alias eliminates the need to configure multiple
credentials and connection information profiles when using multiple environments. If the
connection or credential information changes, you don't need to update any actions that
use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=australia&pubname=australia-platform-security&ft:locale=en-US).

For information about setting up the spoke, see
[Set up the SAP Commerce Cloud spoke](https://www.servicenow.com/docs/jQuip0iVk~Rw9GEziETuFA#setup-sap-commerce-cloud "Integrate your ServiceNow instance with the SAP Commerce Cloud to automate various actions on the SAP Commerce Cloud. For example, you can set up a flow that looks up a shopping cart at a specified time every day.").