---
sourceDocument: Australia Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/integrate-applications

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up triggers for the Vonage spoke

# Set up triggers for the Vonage spoke {#ariaid-title1}

Set up triggers for the Vonage spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.

## Configure triggers in ServiceNow instance {#ariaid-title2}

Configure endpoint for webhooks in the Vonage that support the token authentication.

### Before you begin

Role required: flow_designer and connection_admin

### Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Click the Integrations tab and select Connections.
3. Toggle and enable the Inbound connections
4. Locate the Vonage Spoke endpoint and click View Details.
5. Select either of the endpoints.  
   {#conf-ext-triggers-vonage__table_wz2_hdr_v3c__entry__2}

   | Endpoint | Description |
   |-|-|
   | Vonage External Trigger | External trigger event sources which use token based authentication. All voice and text based triggers are supported with this endpoint. |
   | Vonage External Trigger (Hash) | External trigger event sources which use hash‑based authentication. All RCS message and Whatsapp message triggers are supported with this endpoint. |
   [ ]

   {#conf-ext-triggers-vonage__table_wz2_hdr_v3c}
   1. If you select the Vonage External Trigger end point, click Configure.
   2. Select the user who can trigger the endpoint and click Activate.  
   3. Copy the generated endpoint URL.

   {#conf-ext-triggers-vonage__substeps_otn_v4r_v3c}
   <!-- -->

   1. If you select the Vonage External Trigger (Hash) end point, click Configure.
   2. Select the user who can trigger the endpoint and [copy paste the Signature Secret](https://www.servicenow.com/docs/VUr2Ur5TWBbuRytEnkTtdQ#configure-vonage-developer-instance "Generate essential credentials, such as API keys, secrets, and signature secrets, to set up your Vonage developer instance. Your ServiceNow instance uses these credentials in the connection record to connect to the Vonage developer instance.") in the Secret field.
   3. Click Activate.  
   4. Copy the generated endpoint URL.
   {#conf-ext-triggers-vonage__substeps_tkh_fpr_v3c}
6. Verify that the selected endpoint is working.
{#conf-ext-triggers-vonage__steps_w3w_blm_ccc}

## Add the endpoint URL in Vonage {#ariaid-title3}

Add the endpoint URL that is generated in your ServiceNow instance in the Vonage API Dashboard to enable webhooks to connect with your ServiceNow instance.

### Before you begin

Role required: admin

### Procedure

1. Log in to your Vonage API Dashboard.
2. Navigate to CONTROLAPI Settings.  
3. Under Default SMS Setting, locate the webhook URL fields.
4. In the webhook URL field, paste the generated endpoint URL.  
   {#add-endpt-url-vonage__table_vonage_webhook__entry__2}

   | Field | Description |
   |-|-|
   | Delivery receipts (DLR) webhooks | Endpoint URL that was generated after you [Configure triggers in ServiceNow instance](https://www.servicenow.com/docs/JZKSHzJrBxaFsVhZ~ge9tw#conf-ext-triggers-vonage "Configure endpoint for webhooks in the Vonage that support the token authentication.") to receive delivery status updates. |
   | Inbound SMS webhooksvo | Endpoint URL that was generated after you [Configure triggers in ServiceNow instance](https://www.servicenow.com/docs/JZKSHzJrBxaFsVhZ~ge9tw#conf-ext-triggers-vonage "Configure endpoint for webhooks in the Vonage that support the token authentication.") to receive inbound messages. |
   [ ]

   {#add-endpt-url-vonage__table_vonage_webhook}
5. Click Save to save the changes.
6. To configure webhooks for call management, navigate to BUILDApplicationsCreate a new application.  
7. While creating an application, toggle the Voice option under Capabilities.
8. Copy the URL generated in your ServiceNow instance and paste it as the Answer URL and Event URL and click Save.  

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